Apple iTunes Store Payment Cancellation Scams

Apple customers are asked to be aware of fake email invoices (see below), which claim that they have purchased products or make payments from the iTunes store, and if they did not authorize the purchases or payments they should visit iTunes Payment Cancellation. The fake email invoices are being sent by scammers to frighten and trick the recipients into clicking on the links within them by claiming they need to do so in order to cancel the purchases and get a refund. But, once the recipients click on the link in the fake email invoices, they will be taken to a phishing website that steals personal, financial, and Apple credentials (usernames and passwords).

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Apple iTunes Store Payment Cancellation Scams

Therefore, Apple customers who have received email invoices appearing as if they were sent from Apple, should avoid clicking on the links in them. They should instead, sign directly into the iTunes Store on their iPhone, iPad, iPod touch, Mac, PC, or Apple TV and check their accounts.

An "Apple iTunes Store Payment Cancellation" Scam

From: Apple lD - noreply.apple2@haidarax4penn.com

Sent: Tue, Jul 11, 2017 1:03 am

Subject: Invoice : Receipt from Apple Store #186160095608

Tax Invoice

APPLE ID BILLED TO

Iphone 6s TOTAL $72.99

DATE 10 JULY 2017

ORDER ID

MNQHY700KK DOCUMENT NO.

186160095608

App StoreTYPE PURCHASED FROM PRICE

LINE, 3300 LINE Coin LINE, 3300 LINE Coin

Report a Problem In-App Purchase Iphone 6s $72.99

TOTAL $72.99

If you did not authorize this purchase, please visit iTunes Payment Cancellation.

Recipients of the email voices claiming that they have ordered a product they did not, and who have clicked on the link in them, should change their Apple password and contact Apple Support for help. And, the best protection against phishing scams is to avoid clicking on links in email messages, social media messages, and text messages to sign into online accounts.

Check the comment section below for additional information, share what you know, or ask a question about this article by leaving a comment below. And, to quickly find answers to your questions, use our search Search engine.

Note: Some of the information in samples on this website may have been impersonated or spoofed.

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Comments, Questions, Answers, or Reviews

Comments (Total: 349)

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January 16, 2021 at 1:44 PM by
Apple iTunes Store Payment Cancellation Scams
an anonymous user from: Factoria, Bellevue, Washington, United States

I was just sent this scam, and came close to clicking on the link. However, being cautious, I read through the invoice and found misspellings and bad grammar. This was a give away that something was not right and the sender was likely not legitimate.Thank You for the insight into this scam.

Delete

January 2, 2021 at 4:02 AM by
Apple iTunes Store Payment Cancellation Scams
info

"From: "AppIe Store" <tfi24k2zvek@everoncevit.com>

Subject: Re [ Payment Complete ] Thank you for purchasing the product in the App Store, at December, 31 2020 PST. Order : 28985435 [FWD]

Date: 31 December 2020 9:49:34 pm NZDT

To: no-reply.32746095@web.appsupport.world

Thank you for your purchased,

Date and time : December, 31 2020 PST

Item : Ragnarok M Eternal Love ( BIG CAT COIN )

Price : $23.99

See receipt details on file attached

Best Regard

App Store"

Here is another scam.

Delete

September 1, 2020 at 8:21 AM by
Apple iTunes Store Payment Cancellation Scams
info

"From: Apple ID <appleasgfasdqwdqwdqw@dvdshfkjewghjfgwejhfegwjhfewgewgew.dawdasw.org>

Date: 8/30/20 6:23 PM (GMT-06:00)

To: mail.receiporder@payment-store.com

Subject: Re: [ Update Your Billing ], [ Clash Royale - Barrel of Gems ], Auto-Billing Membership on the App Store, New Order Renewal Statement On, Sunday, August 30, 2020 [FWD] [ Receipt - Order Invoice HKNEVB90IOC ]

Hello,

Dear customer.

Thank you for purchasing items in our App Store, [Clash Royale - Barrel of Gems] [e-Receipt_HKNEVB90IOC]

Date And Time: 6:43 PM

Sunday, August 30, 2020 (EDT)

Time in Washington, DC, USA

Billing will be automatically charged to the credit card, if you don't feel like making a purchase, cancel the order and fill in your account personal data within 24 hours

Regards,

App Store."

Here is another scam.

Delete

November 6, 2020 at 11:50 AM by
Apple iTunes Store Payment Cancellation Scams
an anonymous user from: E1, London, England, United Kingdom

Does anyone know if the attached PDF from this scam email has any malware?

Delete

July 28, 2020 at 4:11 PM by
Apple iTunes Store Payment Cancellation Scams
info

"From: romano2.activehosted.com@s14.avl3.acemsrvc.com <romano2.activehosted.com@s14.avl3.acemsrvc.com> on behalf of AppStore <support@gift.com>

Sent: Tuesday, July 28, 2020 9:37 AM

Subject: Re: Thanks for your purchased

Invoice

Gift to

BILLED TO

App Store()

Invoice Date

28 July 2020

Order ID

IOK88S09841 N. DOCUMENT

157288894885

App Store PRICE

GIFT: iCloud Storage 1TB

Email Delivery

renewal on 27/08/2020

Cancel now> € 17.49

TOTAL € 17.49

Get support for subscriptions and purchases. Visit to Support ."

Another scam.

Delete

May 25, 2020 at 2:35 PM by
Apple iTunes Store Payment Cancellation Scams
info

"I received this email today I have no idea what the product. It looks like a scam email, I have had two more today one for Santander and Amazon, I am not in the best of health and it is causing me great anxiety. Thank you for raising awareness about these different scams. Anne

- Original Message -

From: "Apple" <Support@Apple.com>

Sent: Monday, 25 May, 20 At 14:21

Subject: [INVALID SENDER] Invoice: Payment confirmation (order number #MT4G9Q2Q9V)

Apple Receipt

APPLE ORDER

79538744

BILLED TO

Debit Card

Date: 26 May 2020

ORDER ID

MT4G9Q2Q9V DOCUMENT NO.

188268905673

App Store Price

PUBG MOBILE, PUBGM PrimePlus(1 Year) (Auto-Renewal)

PUBG MOBILE, PUBGM PrimePlus (1 year) (Automatic renewal) (yearly)

Extended: 25 May 2020

79538744

Report Problem £ 99,98

TOTAL

£ 99,98

Privacy: We use Id Customers To provide reports to developers.

If you do not make this payment please . Visit Apple Support.

Learn how To Manage Password Preferences For purchases in iTunes, Apple Books, and the App Store."

Received via email.

Delete

May 28, 2020 at 1:05 AM by
Apple iTunes Store Payment Cancellation Scams
an anonymous user from: Leighton Buzzard, England, United Kingdom

I received exactly the same email yesterday, even the same order number; only the date was updated. It is cunningly designed to make you click the link: "If you do not make this payment please. Visit Apple Support."

Delete

May 27, 2020 at 11:19 AM by
Apple iTunes Store Payment Cancellation Scams
an anonymous user from: Teddington, England, United Kingdom

I had the same email.

Delete

April 9, 2020 at 4:35 PM by
Apple iTunes Store Payment Cancellation Scams
info

"From: App Info <automated-certificatemessage-accounts-user-access-625327-27812@problemdata-solved.com>

Sent: Friday, 10 April 2020 3:52 AM

To: noreply@apple.com <noreply@apple.com>; device@apple.com <device@apple.com>

Subject: Reminder : 【 Checked Your Order 】 Thank you, your order Item in progress 【E-Payment Confirmation】 Last Booking : Your Transaction has been Success Full Payment - We've shipped order on : 04/10/2020. [FWD]

Thank You.

You successfully Made a payment from Merchant information Smule sing, on App Store.

Notice Payment, Please update your account payment if you dont buy anything on this application. More information please click our attachment files.

Order Number: E-65444123

Order Date: Friday, 10 April 2020 [EDT]

Item Harga

VIP SMULE MAGIC ( 1 Month All Access Pass ) $ 21.76

Tax $ 0,00

Total: $ 21.76

Payment Method:

Card/CrediCard"

I received this scam.

Delete

December 21, 2019 at 12:31 PM by
Apple iTunes Store Payment Cancellation Scams
info

I received this suspicious-looking email. I have never received anything like this from iTunes so I am reporting it.

Thank you.

Joanne

- Forwarded Message -

From: Auto Renewal <daniloreno@hotmail.com>

Sent: Wednesday, December 18, 2019, 09:30:50 AM PST

Subject: lTunes Item #DSF452SDFL5M6

Apple Receipt

DSF452SDFL5M6

APPLE ID

jotsu08@sbcglobal.net BILLED TO

jotsu08@sbcglobal.net

DATE

Dec 18, 2019

ORDER ID

DSF452SDFL5M6 DOCUMENT NO.

962344898502

App Store PRICE

Spotify: TV, Movies and More, (Automatic Renewal)

Subscription, (Automatic Renewal) (Yearly)

TOTAL $82.88

You can easily cancel your renewal at any time and refund: Get Action

Delete

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Online Threat Alerts Security Tips

Pay the safest way

Credit cards are the safest way to pay for online purchases because you can dispute the charges if you never get the goods or services or if the offer was misrepresented. Federal law limits your liability to $50 if someone makes unauthorized charges to your account, and most credit card issuers will remove them completely if you report the problem promptly.

Guard your personal information

In any transaction you conduct, make sure to check with your state or local consumer protection agency and the Better Business Bureau (BBB) to see if the seller, charity, company, or organization is credible. Be especially wary if the entity is unfamiliar to you. Always call the number found on a website’s contact information to make sure the number legitimately belongs to the entity you are dealing with.

Be careful of the information you share

Never give out your codes, passwords or personal information, unless you are sure of who you're dealing with

Know who you’re dealing with

Crooks pretending to be from companies you do business with may call or send an email, claiming they need to verify your personal information. Don’t provide your credit card or bank account number unless you are actually paying for something and know who you are sending payment to. Your social security number should not be necessary unless you are applying for credit. Be especially suspicious if someone claiming to be from a company with whom you have an account asks for information that the business already has.

Check your accounts

Regularly check your account transactions and report any suspicious or unauthorised transactions.

Don’t believe promises of easy money

If someone claims that you can earn money with little or no work, get a loan or credit card even if you have bad credit, or make money on an investment with little or no risk, it’s probably a scam. Oftentimes, offers that seem too good to be true, actually are too good to be true.

Do not open email from people you don’t know

If you are unsure whether an email you received is legitimate, try contacting the sender directly via other means. Do not click on any links in an email unless you are sure it is safe.

Think before you click

If an email or text message looks suspicious, don’t open any attachments or click on the links.

Verify urgent requests or unsolicited emails, messages or phone calls before you respond

If you receive a message or a phone call asking for immediate action and don't know the sender, it could be a phishing message.

Be careful with links and new website addresses

Malicious website addresses may appear almost identical to legitimate sites. Scammers often use a slight variation in spelling or logo to lure you. Malicious links can also come from friends whose email has unknowingly been compromised, so be careful.

Secure your personal information

Before providing any personal information, such as your date of birth, Social Security number, account numbers, and passwords, be sure the website is secure.

Stay informed on the latest cyber threats

Keep yourself up to date on current scams by visiting this website daily.

Use Strong Passwords

Strong passwords are critical to online security.

Keep your software up to date and maintain preventative software programs

Keep all of your software applications up to date on your computers and mobile devices. Install software that provides antivirus, firewall, and email filter services.

Update the operating systems on your electronic devices

Make sure your operating systems (OSs) and applications are up to date on all of your electronic devices. Older and unpatched versions of OSs and software are the target of many hacks. Read the CISA security tip on Understanding Patches and Software Updates for more information.

What if You Got Scammed?

Stop Contact With The Scammer

Hang up the phone. Do not reply to emails, messages, or letters that the scammer sends. Do not make any more payments to the scammer. Beware of additional scammers who may contact you claiming they can help you get your lost money back.

Secure Your Finances

  • Report potentially compromised bank account, credit or debit card information to your financial institution(s) immediately. They may be able to cancel or reverse fraudulent transactions.
  • Notify the three major credit bureaus. They can add a fraud alert to warn potential credit grantors that you may be a victim of identity theft. You may also want to consider placing a free security freeze on your credit report. Doing so prevents lenders and others from accessing your credit report entirely, which will prevent them from extending credit:

Check Your Computer

If your computer was accessed or otherwise affected by a scam, check to make sure that your anti-virus is up-to-date and running and that your system is free of malware and keylogging software. You may also need to seek the help of a computer repair company. Consider utilizing the Better Business Bureau’s website to find a reputable company.

Change Your Account Passwords

Update your bank, credit card, social media, and email account passwords to try to limit further unauthorized access. Make sure to choose strong passwords when changing account passwords.

Report The Scam

Reporting helps protect others. While agencies can’t always track down perpetrators of crimes against scammers, they can utilize the information gathered to record patterns of abuse which may lead to action being taken against a company or industry.

Report your issue to the following agencies based on the nature of the scam:

  • Local Law Enforcement: Consumers are encouraged to report scams to their local police department or sheriff’s office, especially if you lost money or property or had your identity compromised.
  • Federal Trade Commission: Contact the Federal Trade Commission (FTC) at 1-877-FTC-HELP (1-877-382-4357) or use the Online Complaint Assistant to report various types of fraud, including counterfeit checks, lottery or sweepstakes scams, and more.
  • Identitytheft.gov: If someone is using your personal information, like your Social Security, credit card, or bank account number, to open new accounts, make purchases, or get a tax refund, report it at www.identitytheft.gov. This federal government site will also help you create your Identity Theft Report and a personal recovery plan based on your situation. Questions can be directed to 877-ID THEFT.

How To Recognize a Phishing Scam

Scammers use email or text messages to try to steal your passwords, account numbers, or Social Security numbers. If they get that information, they could get access to your email, bank, or other accounts. Or they could sell your information to other scammers. Scammers launch thousands of phishing attacks like these every day — and they’re often successful.

Scammers often update their tactics to keep up with the latest news or trends, but here are some common tactics used in phishing emails or text messages:

Phishing emails and text messages often tell a story to trick you into clicking on a link or opening an attachment. You might get an unexpected email or text message that looks like it’s from a company you know or trust, like a bank or a credit card or utility company. Or maybe it’s from an online payment website or app. The message could be from a scammer, who might

  • say they’ve noticed some suspicious activity or log-in attempts — they haven’t
  • claim there’s a problem with your account or your payment information — there isn’t
  • say you need to confirm some personal or financial information — you don’t
  • include an invoice you don’t recognize — it’s fake
  • want you to click on a link to make a payment — but the link has malware
  • say you’re eligible to register for a government refund — it’s a scam
  • offer a coupon for free stuff — it’s not real

About Online Threat Alerts (OTA)

Online Threat Alerts or OTA is an anti-cybercrime community that started in 2012. OTA alerts the public to cyber crimes and other web threats.

By alerting the public, we have prevented a lot of online users from getting scammed or becoming victims of cybercrimes.

With the ever-increasing number of people going online, it important to have a community like OTA that continuously alerts or protects those same people from cyber-criminals, scammers and hackers, who are every day finding new ways of carrying out their malicious activities.

Online users can help by reporting suspicious or malicious messages or websites to OTA. And, if they want to determine if a message or website is a threat or scam, they can use OTA's search engine to search for the website or parts of the message for information.

Help maintain Online Threat Alerts (OTA).

Apple iTunes Store Payment Cancellation Scams