Capital One customers who have received email or SMS text messages claiming that their accounts need to be verified or else they will be suspended should be deleted and the instructions in them should not be followed. This is because the messages, like the one below, are being sent by cyber criminals to frighten and trick potential victims into clicking on the links in them, which go to phishing websites that steal online account credentials.
A Sample of "Capital One Bank Account Verification and Suspension" Phishing Scam
From: "CAPITAL ONE BANK CUSTOMER SERVICE NOTICE" <diezwirns@t-online.de>
Date: August 18, 2017 at 11:52:54 AM CDT
To: "no-reply@alertp.capital-one.com" <no-reply@alertp.capital-one.com>
Subject: Capital One Bank Account Verification
Reply-To: "no-reply@alertp.capital-one.com" <no-reply@alertp.capital-one.com>
IMPORTANT NOTICE
Dear Valued Customer:
We notice that someone want to make use of your bank account from another location, please view the attachment and confirm if you are the one.
About This Message: This service email gives you updates and information about your Capital One relationship. Your privacy is important to us.
Capital One Privacy Operations Headquarters: McLean, Virginia, United States
© 2017 Capital One
IMPORTANT NOTICE
Dear Valued Customer:
We detected a problem with your account and we need to confirm that you or someone used your information following transaction on your Capital One account, your account will be temporarily suspend if you fail to verify to see all of the transactions.
kindly log-on here Capital-One-Online.comfor verification of the transactions on your account.
Capital One Account Protection
About This Message: This service email gives you updates and information about your Capital One
relationship. Your privacy is important to us.
Capital One Privacy Operations Headquarters: McLean, Virginia, United States
© 2017 Capital One
Capital One customers who have received messages claiming that they need to do some activity on their accounts, such always go directly to https://www.capitalone.com/ and sign into their accounts. Once they have signed in, they will be notified of security updates, notifications and other important notifications. So, there is no need to click on a link in an email message, which may go to phishing or malicious website.
Also, Capital One customers who have already been tricked by the phishing messages, are asked to change their passwords and contact Capital One immediately, before their accounts are hijacked and used fraudulently by cybercriminals.