Capital One customers who have received email or SMS text messages like the one below, which claim their billing records have been updated and they are required to validate their accounts, or else their accounts will be terminated, should delete the messages. They should also not follow the instructions in the messages. This is because the messages are being sent by cyber criminals to frighten and trick potential victims into clicking on the links in them, which go to phishing websites that steal Capital One online account credentials.
The "Capital Your Billing Information Change Notification" Phishing Scam
From: Capital One
Sent: Saturday, September 16, 2017 7:35 PM
To: Recipients
Subject: Your Billing Information Change Notification
Dear Customer,
It has come to our attention that your Billing Information records are recently changed. That requires you to verify your Billing Information. Failure to validate your billing information may result to account termination.
To verify your billing information, Please Download Attachment and open in a browser to Continue. We value your privacy and your preferences...
Failure to abide by these instructions may subject you to Capital One account restrictions or inactivity.
Thanks,
Capital One Customer Support
Capital One customers who have received messages claiming that they need to do some activity on their accounts, such always go directly to https://www.capitalone.com/ and sign into their accounts. Once they have signed in, they will be notified of security updates, notifications and other important notifications. So, there is no need to click on a link in an email message, which may go to phishing or malicious website.
Also, Capital One customers who have already been tricked by the phishing messages, are asked to change their passwords and contact Capital One immediately, before their accounts are hijacked and used fraudulently by cyber criminals.