"BB&T Requesting An Update on Your Online Profile" Phishing Scams

Branch Banking and Trust(BB&T) customers please be aware of "We are Requesting An Update on Your Online Profile" phishing emails like the one below. The phishing email messages claim that the recipients must update their account billing information or else their accounts will be placed on hold. The phishing email messages then claim that the recipients need to click on a link to verify their accounts before they can continue using them. But, the link will only take the recipients who have clicked on it, to a phishing website, looking like Branch Banking and Trust’s website, where they will be asked to sign-in with their account credentials. Once the victims enter their account credentials on the fake website, it will be sent to the cybercriminals behind the scam, who will use it to gain access to their victims’ accounts, where they will steal the victims’ money and use their accounts fraudulently.

BBT Requesting An Update on Your Online Profile Phishing Scams

Sample of the "BB&T Requesting An Update on Your Online Profile" Phishing Scam

From: BB&T-Center <bebebebebeb@earthlink.net>

Date: February 7, 2018 at 11:46:12 AM EST

To: Undisclosed-Recipients:;

Subject: Action required

BB&T Logo

We are Requesting An Update on Your Online Profile

This is an automated message. Please do not reply directly to this email.

Security Update

Date: 07/02/2018

Profile Update: Update Your Billing

Your online account Billing information need to be updated. if you didn't take this action on time, it will cause your account to be on hold for further feedback.

Please click here to update

If you have any questions about this message or your account, please send us a secure message or call 888-BBT-ONLINE (888-228-6654).

To help prevent fraud, BB&T notifies you of security-related account activities, such as changes to your personal information or unusual account activity.

To confirm this email alert is from BB&T, log on to your online account and go to Alerts History from Edit or Add Alerts.

Found this email in your spam or junk mail?

Add alerts@message.bbt.com to your safe senders list to make sure your alerts are delivered to your inbox.

Contact BB&T about this message

Please do not reply to this automated message. If you would like to contact BB&T, send us a secure message or call 888-BBT-ONLINE (888-228-6654).

BB&T protects your personal information with advanced encryption technology. We will never ask you for personal information or transmit complete account numbers in an email. For your protection, please do not send sensitive account information including account numbers, Social Security numbers or any other private data.

Privacy/Information Protection

BB&T values your privacy and protects your information with leading-edge technology. Learn how BB&T protects your personal information and get information on how you can protect yourself. Visit our Privacy & Security and Security Central sections on BBT.com.

Branch Banking and Trust Company; Member FDIC.

BB&T, 200 West Second Street, PO Box 1250, Winston Salem, NC 27101-1250.

Copyright © 2018, Branch Banking and Trust Company. All rights reserved.

It is important for Internet users to remember that they should never click on a link to sign into their online accounts, especially links in email messages. The safest way to sign into their online accounts is to go directly to their online account providers’ websites, by typing the addresses of the websites in their web browsers or using a popular search engine to find the websites.

For example:
BB&T’s customers should go directly to “https://www.bbt.com/” in their web browsers or search for “Branch Banking and Trust” using a popular search engine. And, if there is something wrong with their accounts or there is something that they need to do, they will be notified right after signing in.

Recipients of the phishing BB&T email, who have clicked on the link and have attempted to sign into the phishing website with their accounts’ credentials, should change their passwords and contact Branch Banking and Trust immediately.

Check the comment section below for additional information, share what you know, or ask a question about this article by leaving a comment below. And, to quickly find answers to your questions, use our search Search engine.

Note: Some of the information in samples on this website may have been impersonated or spoofed.
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  • November 4, 2019 at 5:19 PM by info

    "From: BB&T Alerts <onlinebanking@bankofamerica-online.com>

    Sent: Monday, November 4, 2019 1:09:46 PM

    Subject: Online Banking Alert®

    Online Banking Alert®

    Dear Customer BB&T Bank

    We have detected irregular activity on your account.

    For your protection, you must verify this activity before you can continue using your account.

    Please verify your account

    Verify Now

    We will review the activity on your account upon verification and we will remove any restrictions placed on your account.

    Remember: Always look for your SiteKey® before entering your Passcode.


    Customer Service

    BB&T Bank, N.A. Member FDIC.

    2019 BB&T Bank Corporation. All rights reserved."

    Here is another scam.

  • July 7, 2019 at 6:40 PM by info

    "Subject: Important Information About Your BB&T Account

    From: System Support <bpugh6@triad.rr.com>

    Sent: Sunday, July 7, 2019, 2:42 PM

    To: Undisclosed-Recipients@null,null@null"

    Received this scam.

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"BB&T Requesting An Update on Your Online Profile" Phishing Scams