The "Verizon Your Account is Temporarily Suspended" Scam

Verizon Wireless customers are asked to be aware of fake "Verizon Your Account is Temporarily Suspended" emails like the one below, which claim that their account has been temporarily suspended. The fake emails are being sent by scammers to frighten and trick the recipients into clicking on the "Reconnect your service" link within them to reconnect or reactivate their accounts. But, once the recipients click on the link in the fake email, they will be taken to a phishing website that steals personal, financial, and Verizon Wireless credentials (usernames and passwords).

The Verizon Your Account is Temporarily Suspended Scam

Therefore, Verizon Wireless customers who have received an email appearing as if they were sent from Verizon Wireless, should avoid clicking on the links in them. They should instead, sign directly into their account by going directly to the following link:

A Sample of the "Verizon Wireless iTunes Store Payment Cancellation" Scam

From: Verizon Wireless

Date: August 21, 2018 at 8:40:16 AM EDT

Subject: THOMAS, your account is temporarily suspended with full billing.


Reconnect your service at any time.

View online

Shop Support My Verizon

Your service suspension is complete.

Mobile number ending in #0138.

As of 08/20/2018, your service is temporarily suspended due to a lost or stolen device. If you have questions, please read our FAQs.

During your suspension, please keep in mind the following important details:

Your device will be inoperable until it is reconnected.

Your device and service payments will continue at the normal monthly rate.

Reconnect your service

Thanks for choosing Verizon Wireless.

Recipients of the fake email voices who have clicked on the link in them, should change their Verizon Wireless password and contact Verizon Wireless Support for help. And, the best protection against phishing scams is to avoid clicking on links in email messages, social media messages, and text messages to sign into online accounts.

Check the comment section below for additional information, share what you know, or ask a question about this article by leaving a comment below. And, to quickly find answers to your questions, use our search Search engine.

Note: Some of the information in samples on this website may have been impersonated or spoofed.
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  • April 8, 2020 at 4:40 PM by an anonymous user from: Clermont, Florida, United States

    I just got one of those calls from 810-619-7628. My phone and computer are still working just fine. I hung up on the call. Earlier today my phone said I had 27 new messages. When I went to look at them they were messages my ancient flip phone could not open. I suspect this was also part of the scam since I rarely get messages or calls as I am an anti-phone person. 815-821-2629 and 269-366-8958 are the numbers these messages came from.

  • November 17, 2019 at 2:00 PM by an anonymous user from: Perry Hall, Maryland, United States

    Had a voicemail on my cell from 877-699-0204. It went to my spam call blocker (YouMail), which luckily has voice to text. Here’s the transcript:

    “We are calling you from Verizon verification team. We have detected an unusual activity on your account for that your account has been suspended temporarily to reactivate your account press one to talk to a representative press two.“

    Since I haven’t had any unusual activity, and my phone is not suspended but working just fine, I was immediately suspicious. I looked up a ton of Verizon’s toll free numbers, especially “verification team”, and there are no 877 numbers among them.

    Guess these spammers have added texts to their repertoire now.

    Thought you should know.

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The "Verizon Your Account is Temporarily Suspended" Scam