The fake "Citizens Bank An Error Occurred While Processing Your Request" email is a phishing scam. The fake email is being sent by cybercriminals to trick recipients into visiting a phising website that steals account credentials(username and password). Recipients of the fake email who have already been tricked by it, are asked to change their passwords and contact Citizens Bank for help.
The "Citizens Bank An Error Occurred While Processing Your Request" Scam
From: Citizens Bank <account-verification@Citizen.com>
Sent: Monday, September 3, 2018 8:18 AM
Subject: An Error Occurred While Processing Your Request
An Error Occurred While Processing Your Request
We're sorry. While processing your request, we encountered a system-related error.
Your request was not processed.
You will need to provide some information to validate your identity.
Then, you will be able to reset your security questions.
Reset My Security Questions
Error Code: 3f09d689-ef5b-43cc-abe6-4874128c6acf
Banking products are offered through Citizens Bank. Citizens Bank is a brand name of Citizens Bank, N.A. and Citizens Bank of Pennsylvania. Deposit accounts held at Citizens Bank, N.A. and Citizens Bank of Pennsylvania are separately insured. Member FDIC