Online Threat Alerts (OTA) - Alerting you to scams and frauds.
Walmart Survey Scams Sent by Online Scammers

Walmart will never ask for any sensitive information such as passwords or social security numbers. If you receive a request like this, please contact surveysupport@walmart.com. If you are having an issue with a survey, would like to learn more or if you are receiving these surveys and would like to opt-out, please email surveysupport@walmart.com.

Walmart does not offer gift cards via text messages, phone calls, online advertisements on websites that are not a Walmart.com site, or through social media sites for “likes” or sharing a post. Walmart will only call or text you with offers if you opt-in to receive such messages. Walmart will never ask you to email personal information such as:

  • Passwords
  • Social Security Numbers
  • Bank account details
  • Credit card numbers
  • Other financial information

Walmart will not make unsolicited calls or send emails asking for such information. However, for fraud prevention purposes, Walmart customer service may ask for you to verify personal information such as address or telephone number, that you have previously provided.

Signs of Fraud

The surveys we describe above are our legitimate surveys. Scammers may try to imitate Walmart to gain access to your personal information. The following are signs of fraudulent surveys:

  • Poor grammar
  • Poor spelling
  • Outdated logos or branding (e.g. use of Wal-Mart or WAL-MART, instead of Walmart)
  • There is often fine print disclosing that the offer is not associated with the brand listed
  • To receive the “free” gift card you are asked to complete several steps and to request that several of your friends complete the same steps

How to Protect Yourself

  • Don't open or respond to unsolicited e-mails, internet pop-up ads, or text messages indicating you’ve won a gift card or asking that you complete a survey.
  • Don't click on or respond to online ads or web sites offering free gift cards.
  • Remember, if it sounds too good to believe, it is!

If you were a victim of fraud via the internet, you should file a report with your local law enforcement along with the Internet Crime Complaint Center (ICCC). The ICCC is a partnership between the FBI and the National White Collar Crime Center. You can make a report with the ICCC by going to the following link: ICCC.

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