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BBB Complaint Virus Email Message Sent by Cybercriminals

BBB Complaint Virus Email Message Sent by Cybercriminals

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Recipients of the fake and malicious Better Business Bureau(BBB) email below are asked not to open the attachment. This is because the attachment is a malicious Microsoft Word document that the cybercriminals behind the virus email are attempting to trick recipients in the opening. If the malicious Microsoft Word document is open and the recipient "Enable Editing" and "Enable Content," this will execute malicious code in the document called Macros. The code will attempt to download and install viruses, ransomware, or spyware on the recipient's computer.

The BBB Complaint Virus Email

BBB Service Re: Case:13802856

Wed 11/13/2019 11:30 AM

From: Better Business Bureau -

Attachment: BBB-Complaint-document.doc (349 KB)


Better Business Bureau



You have a new message waiting for you from the Better Business Bureau in regards to consumer complaint #13802856. Please open the attached document to access the online dispute resolution.

The Better Business Bureau has received the above referred complaint from one of your associate on the subject of their dealing with you. The details of the consumer's concern are presented in the attached document.

Download the attached document to access BBB's Online Complaint Management System.

Please review this issue and inform us about your point of view.

This is a post-only mailing. Replies to this message are not monitored or answered. If you have any further questions or concerns, please do not hesitate to contact us at (315) 732-0500.


The Content of the Malicious MS Word Document

Recipients of attached Microsoft Word documents from unknown sources are asked never "Enable Editing" and "Enable Content" for those documents. Doing so can execute malicious code or macro viruses in the documents that infect their computers with computer viruses and spyware.

Recipients who have already open and follow the instructions in the malicious document are asked to scan their computers with the antivirus installed on their computers to remove any malware that may have been downloaded and installed by the document.

To learn more about Macro Viruses and dangerous Microsoft Office documents, click here.

Note: Some of the information in samples on this website may have been impersonated or spoofed.

Check the comment section below for additional information and share what you know or ask a question about this article by leaving a comment below.

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BBB Complaint Virus Email Message Sent by Cybercriminals