The email message below, which claims that the recipients' Netflix account has been suspended and ask them to update their payment method, is a phishing scam. The fake Netflix email message was sent by cybercriminals, to frighten Netflix users into sending their personal information, credit card information and other sensitive information that the cybercriminals need in order to rip-off their victims. Recipients of the fake Netflix email message are asked to delete it, and should never follow the instructions in it.
The "Confirm Your Account Netflix" Scam
From: Support.Netflix
Sent: Wednesday, January 1, 2020 2:07 PM
Subject: [Important] : Confirm Your Account Netflix
Your suspension notification
Hi,
We could not authorize your payment for the next billing cycle of your subscription therefore we've suspended your membership. But your current subscription is active until it expires.
Obviously we'd love to have you back, simply click restart your membership to update your details and continue to enjoy all the best TV shows & movies without interruption.
RESTART MEMBERSHIP
We're here to help if you need it. Visit the Help Center for more info or contact us.
The Netflix Team
Recipients who were tricked by the phishing Netflix email message should change their Netflix passwords immediately, and if they are unable to do so, they should contact Netflix. They should also let their banks know that their credit card information was stolen by cybercriminals, before the credit cards are used fraudulently.
In order to protect against phishing scams, Netflix users should never click on a link to sign into their accounts, or open and complete attached forms that request account credentials, personal and financial information.netflix users should instead, go directly to www.netflix.com, and update their information or carry out other tasks on their accounts.