Is Mobile Klean a Scam or an Untrustworthy Online Store?

I purchased 3 of these at the beginning of the pandemic 15 March for my 2 adult children and myself, for £87.99 shipping to UK. They eventually arrived on June 19th, and all worked when batteries f****d, although I have only used mine 3 or 4 times and it has failed, I have tried a new set of Duracell batteries but it won't work. I have emailed Mobileklean and their UK distributor, but have not even received an acknowledgement. The UK distributor is advertising these on -line for less than £10 each. So not only are they unreliable but were sold at a RIP-OFF price.

Sent from Boston UK.

Ordered and received 3 mobile klean uv wand units. None work. Tried different batteries to rule out
a battery problem. The units are flimsy. I had doubts
about the product as soon as I unpacked it. It is so
flimsy that I was afraid it might not be safe to use.
Since none of the units work, that is no longer worth
thinking abouf it. I believe the selling of this product is a scam.
Their intricate packaging seems worth more than the wand.
It seems that trying to get a true address and phone number is pointless.
I will chalk this up to a bad investment.

Is Mobile Klean a scam company?

Same number for Kortrak watch and as I said before some other companies

If you wre to Google 08708 200084 you will find it attached to a number of companies supposedly around the world. They all show the same addresses and phone numbers and apart from the emails generated by the companies singing their praises, these or this company use the various companies in the group to scam people, dont go there, it is all China xxxxxx

I ordered 3 a month ago and have only received one. I did receive a message that the other two were sent but so I am not sure what is happening. I know our mail is delayed here so I am not making a judgment. I just want my other two.

Ordered in May,received yesterday--DOES NOT WORK!!!made in China--rip off

I ordered 3 of these lights and one does not work at all. I noticed they give the best "deal" at times if you order 3. Is that because they dump the ones that don't work onto these orders? that is my question. I sent them an email in early july and haven't heard back at all. I even purchased a warranty for $30.Xx.

I ordered two lights 5 months ago, still have not received anything !!

I ordered in may, recieved yesderday----DOES NOT WORK!!!! Comes from CHINA

HI I ordered 3 wands in March, money (Paypal) was immediately withdrawn. Received wands yesterday (23rd July), sent one off to friend, opened mine, light does not go on - changed batteries, still no joy - have one unopened package bought for daughter. I feel embarassed vis-a-vis my friend, won't pass on present to daughter. Return address on parcel is via Switzerland, even though they are a Chinese company. They are not a serious company - will try and get my money back via PayPal.
They are not a serious company and the product looks flimsy, but in my instance does not even light up.
Gerda S.
Western Australia

Check how the batteries are inserted. Must be - and -. Check botyom of battery civer

Did not work at all!

I asgree with the statement not working at all. have tried different batteries without success. no indication of battery insert as to negative all or positive all or variation
I have waited for four months for this product and feel I wasted my time and monies to protect my family asd I found othe ways to eliminate virus conditions. Sydney Middleton.

It’s a scam!
Like when you first do the search here this website is about the 5th one down!
The first ones are Mobile Klean’s Own websites getting you to look at their ratings! Don’t fall for it!
READ THIS ENTIRELY TO THE BOTTOM !!!

If you don’t believe me ...

Check it out! Type in complaints on Strong Current Interprises Limited you find all kind of orders not received people out $100s of dollars with no tracking number received after months! Phone called not answered, on the line over an hour, only to get a Robo voice saying to call back!

Waste your money if you want...I got took for $134...NEVER AGAIN!

You will never get your money back! Company and address same as Mobil Klean!

Contact Blaux

By Email: By Phone: Northern America (toll free): 844 846 5344 United Kingdom & Ireland: 03308 082207 Australia & New Zealand: (08) 7282 2012 COMPANY ADDRESS: Strong Current Enterprises Limited 68308, G/F Kowloon East Building, 12 LeI Yue Mun Road, Kwung Tong, Hong Kong

SOURCE: Blaux Portable AC

It’s a scam!

If you don’t believe me ...

Check it out! Type in complaints on “Strong Current Interprises Limited” you find all kind of orders not received people out $100s of dollars with no tracking number received after months! Phone called not answered, on the line over an hour, only to get a Robo voice saying to call back!

Haven’t seen 1 one comment good about this Company...Scam is all you read or hear. Even when you do searches their Spam pages on the internet give it 5 Stars BUT THATS IS REALLY THEM! Not a legit person. Don’t Buy or Do anything with “Mobile Klean“ or any Business with Strong Current Enterprises or Any of its Affiliates.
They all have the same address... just different PH. NO.s for the countries that are listed.

Waste your money if you want...I got took for $134...NEVER AGAIN!

You will never get your money back! Company and address same as Mobil Klean!
They sell any item that they see the public is after in demand. But, same experience for everyone. If you see a positive comment. IT IS THEM!
By Email: By Phone: Northern America (toll free): 844 846 5344 United Kingdom & Ireland: 03308 082207 Australia & New Zealand: (08) 7282 2012 COMPANY ADDRESS: Strong Current Enterprises Limited 68308, G/F Kowloon East Building, 12 LeI Yue Mun Road, Kwung Tong, Hong Kong

SOURCE: Blaux Portable AC

Ordered several on 14 March 2020. Have not received any. Billed $98.94 US Dollars ($159.65 AUD) and then they took another $23.79 US Dollars ($38.39 AUD). Called the Australia Number and spoke to a guy who said he would fix. Called again and couldn't get through. Finally sent an email on 15 June to cancel the order and asked them to refund the money. Have not received a reply. Tried to call again today 7 July and was told have to wait as there were a high volume of callers. Did not get through so sent another email.

I finally received my 2 MobileKlean UV wands on July 3rd, almost 90 days since placing my order. They charged my PayPal immediately and used my money for those 90 days. The build quality feels cheap and I don't think it would take much to damage it. Secondly, the unit was supposed to turn off (safety feature) if the UV light was turned upside down. That feature doesn't exist. Instructions say to hold the unit 1/2" away from the surface for 20 seconds. To sanitize just the front side of my cell phone you are talking about 40 seconds while steadily hovering over and pausing with the wand. Imagine how long it would take to sanitize a full size PC keyboard? My hand would get tired trying to hold and hover the wand so steadily over the surface. It is my fault that I fell for this deceptive marketing ploy. The UV wand is really small, so most sanitizing tasks would be a real chore and more trouble than it is worth. I could have just as easily spent my money on something more useful. Save your money and do not get sucked in by this product or the hyped up advertising.

Purchased end of March for wands. Called and told they are coming. Never did. Filed for refund from credit card company at end of May 2020.

Took 90-days to get my 3 sanitzers. Very difficult to reach anyone by email or by phone. Product appears to work. Suggest you find a US source.

The light turns on but how do you know it’s killing or deactivating anything?? I hope you’re right but I doubt it. Please let us know. Thanks!

How do you if it works?

Ordered several 14 March, 2020. Received 2nd July , 2020.

Not used yet, but just to give oters hope that theirs may arrive......JUST ALLOW 16 weeks!

I ordered this product on 4/25 a whole month passed and I did not receive the product or get an email stating it was shipped and on the way. I tried calling the phone number I guess there’s a time difference because I kept getting a voice mail. So I called very early in the morning and spoke to someone who reassured me It will be shipping as soon as they process my order. They had no problem pulling the money out my account definitely didn’t take them 30 days. I waited another 3 weeks after multiple emails I demanded a refund. I wanted to use it for work and had to get something else and spend more money. I did recently get my money back Which was great because I ordered the thermal scan as well. My advice don’t order it if you need it in the very near future. They may send it but you may have to wait 2-3 months and that’s ridiculous. I know we are in a pandemic BUT the fact that the company showed no interest in giving an update makes we say THINK ABPUT IT FIRST!!!

I ordered 3 sanitizers and finally received them two months later.
I was not satisfied with this product at all and also I bought one locally while I was waiting.
I have sent them three emails so far but no response but when I called 1-855--806-0821, someone answered and gave me their return address in NJ. I am wondering if this is a legitimate place to return and receive a refund.
In the past, I returned some items to a company in China, for which shipping cost was more than $50 but they never gave me a refund. So I lost more than $200 including the shipping cost. It was a total scam and this company might be doing the same thing.

Has anybody ever returned this and received a refund??

Is Paypal or Credit card company my best bet?

I've yet to receive temperature scans two months ago got e-mail saying product shipped on 6/16/2020 that's almost two weeks ago at first It was a problem with their shipper they gave me a tracking number no way to use it as of yet

Change your banking details because in Australia thay are double dipping

Still have not received the wands I ordered on April 24th I have had contact via e-mail on the 17th of June, stating it was shipped on the 11 of June, along with a tracking number. Upon following the link for tracking it gives absolutely no info. After waiting another week I did scroll down to the bottom of the shipping info page and it gives a name of the company AfterShip. It wasn’t easy to find but if you can navigate to their help page it will give this https://www.aftership.com/courier. It will give you a search for the tracking number for the carrier from which it was shipped. USPS site gave no info😟 Next I tried DHL eCommerce, and voila, up came a manifest, date it was shipped, how long it stayed in customs, when it cleared customs, etc. Now, as of today June 26th it is somewhere in Hebron KY with a delivery date of June 30th. Hope this helps someone that is still waiting. I did expect to have a long wait when I realized it was coming from Hong Kong. Hopefully I won’t be too disappointed when they finally do arrive. Good Luck everyone and with this company, patience is a virtue👼🏻 and being respectful goes a long way✌🏼

I ordered the product 87 days ago and still do not have it. Tried calling only to wait more than an hour and then have the call disconnected. Emails go unanswered. When I threaten to cancel order I received and email saying order had been shipped now 17 days later I still do not have order. Scam maybe not but certainly a very poorly ran company. Do not do business with them it is not worth the stress.

They sell air conditioners called Blaux Portable AC, anything you can think of! But, put in your browser complaints on Mobil Klean, you get your answer! Here this website and Www.Complaints.com
Below is the address and phone of the CULPRITS!!!
You won’t get anything, if you do it won’t work!
Also if you put in your browser “Is Mobil Klean a Scam” you will come up with all kinds positive feeds! THATS THEIR WEBSITES POSTED ON THE WEB!! Te people giving good comments aren’t REAL!
Contact Blaux or Mobil Klean below! You’ll never get anywhere!!
They sell Mosquito Killer lights, anything that the People are buying in quantities!! Don’t be a scammed person number 1,000,000...

By Email: By Phone: Northern America (toll free): 844 846 5344 United Kingdom & Ireland: 03308 082207 Australia & New Zealand: (08) 7282 2012 COMPANY ADDRESS: Strong Current Enterprises Limited 68308, G/F Kowloon East Building, 12 LeI Yue Mun Road, Kwung Tong, Hong Kong

SOURCE: Blaux Portable AC

Do not order this product. Waste of money. Would not recommend to anyone!

4-6-20, I ordered 3 units. I was ordering 2, but when I was finishing up the order online, a box popped up to let me buy another one for 19.99. I said yes.

So, counting shipping, handling, and tax for the 3 wands ordered, it came to $169.92. However, I never got a charge for 169.92, but only for 149.93 (price of 2).

6-15-20, I sent them a message under their customer support email (support.mobileklean.com) saying the product was still not here and the charge didn't match my order. Didn't hear back.

6-19-20, the 2 wands just arrived. But, not the 3rd that I had added at the end of the order. I was only charged for 2 though, so that's good.

After the long wait, I expected to be disappointed, but found the items to be in perfect condition, sealed boxes, and brand new with instructions included.
I added the 4 AAA batteries and started using it. I do like the ergonomics of this sannI wand and I've used several different types in the past. And, I do like that you can close it down to put your purse. I would say it was worth the wait as the virus is still around.

I never write these reviews, but am doing so for this product to let you other customers know that you'll probably get your order, but it takes quite awhile. Good luck.

I have the same issue
Ordered inMarch
No response
Phones go to a survey
This is a scam and if it isn’t then the company is terrible
I spent over 200 and this is unacceptable
Don’t order from them

My order took 3 months to get here. Advertising does not match the product markings or instructions. It does not say anywhere on the package that is is a UVC light. No where does it say not to look at the light, only saying that any light source can cause damage to your eyes. Instruction says to hold the light 1/2 above the surface your wanting to use it on. The length of the 2 watt, 6vdc light is only about 21/2” long and with the reflector maybe 1” wide, the actual light being a 1/3 of that width. If the light does work, how much time do you have to keep that light on such a small area for 20 seconds at each spot. It’s a waste of time if your intention is to make things around you safe to touch.

Just received the device after a two-month wait and it doesn't work! Tried two sets of batteries and still no response. This thing is junk like most electronics products from China. Never buy electronics from China or HK again! Total scam. Have emailed for return instructions. Will update as case proceeds. Not likely I'll get the money back.

I was able to talk with a real person who gave me a return address which was Wayne, NJ. I am not even sure if this address is a legitimate place..
I am hesitant to send them back because it will cost me money to ship back and get no refund based on my experience
with a Chinese company in the past.

Ordered on March 23rd and still no confirmation on June 15th that the order had been shipped. Responded to my inquiry today by email and response was that their supply chain has been “impacted by flight delays and local movement restrictions of staff and drivers, which has led to delays in shipments going out to consumers. Due to the current event, we are working hard to have orders fulfilled as quickly as possible. This has been a priority for our logistics teams around the world since day 1 of the outbreak.

As of this time, we cannot provide an estimated delivery timeframe.”

I'm still waiting for my order and have not hear anything about when I'm going to get it I have paid a lots of money for this order and can't get no answer about when I'm getting the order

I am having problems also. I was given a tracking number over two weeks ago but the tracking does not recognise the number. I have been waiting ages. I have just e-mailed them for the second time as they ignored my first e-mail. I said I would contact Pay pal if I didn't soon hear from them.

They give a tracking number so they say it’s being shipped, so you can’t cancel. Every thing you see in the ad is not what you see when you get it. They do not mention anywhere that it is UVC light, just UVC light. They say it’s safe around children and pets and do not look at light for “extended periods of time. Overexposure to any light source could cause damage to your eyes”. Does that sound like a typical UVC light warning? Ad says hold 6” away. Product instructions say 1/2”. Do you know how long it would take to sterilize a keyboard at 20 seconds per spot if it actually works? I haven’t tested the light yet to see if it works but if they a scam, the product they send doesn’t say what type of UV light it is, so yes they make it difficult to say you didn’t get your money’s worth for tiny 2 watt pretty UVC blue night light.

I ordered three on 3/24/2020 and received all three on 6/8/2020. There was no way to contact customer service in the meantime.

They had phone numbers listed and their e-mail. I also ordered 3 units on March 13th and was told today 6-13 that it was in transit close to where I live. 3 months is too d**n long to wait for something you need ASAP. They gave me my tracking number for USPS hopefully I get it today or tomorrow. I will not order anything from them in the future.

I order these devices around March 20th. On 4/22, I sent an email to cancel the order after being completely unable to reach customer service over the phone. I contacted my credit card company a few weeks ago to dispute the charges. On June 8 the wands arrived. I called "customer service " again and after being on hold for over 16 minutes, I was redirected to an automated survey asking how my experience was with customer service that never picked up! This is a joke. They are entirely unreachable. I would NEVER buy from this company again.

I placed an order for 4 units on 3/23/2020. After not receiving, not getting any communication from the seller and reading this forum, I opened a dispute with PayPal on 5/13/2020. They were very helpful facilitating communication with the seller. I received my items on 6/9/2020. They are operational and I closed my dispute in PayPal. good luck to everyone else!

I had the same experience and still waiting for my 3 UV light sanitizers. From March 13 till June 13th and still waiting. Was given a tracking number today and hoping it’ll come today or tomorrow. So I can cancel my dispute with PayPal

I ordered 3 Mobile Kleen Sanitizing Wands on 3-31-20 and never received them as of yet!!! I called them on May 2nd and spoke to someone who said that they are delayed. He offered to give me 10% back on my order, which they did do. He said that I should get my order either the 3rd or 4th week of May! Well, it’s now June 9th, and I still never received anything!!! Almost every comment on this site has the same complaint!!! No one has ever gotten their order!!! This is not right!!! When you call the number, you get a message saying due to a heavy call volume, there is at least a 10-minute waiting time. Then the recording says there’s at least a 5-minute waiting time. That went on for half an hour. Then they switched to a survey (are they kidding me) to ask how the service was! When I pressed the number for the worst service, they disconnected me!!!!!! This is bullsh*t!!!

A scam - ordered one in March. After many attempts to get them to respond, they claimed to have shipped it on May 27. Now on June 9, there is nothing - the tracking number does not work. Do not buy anything from this company, ever!

Ordered early March, received June 17

I am having exactly the same problems. I was given a tracking number over two weeks ago and it still doesn't work. Just sent them a second e-mail as they ignored my first one. I will wait until the end of the week then contact Paypal if no reply. WILL NEVER BUY FROM THIS COMPANY AGAIN.

... Scam. fake site.