National Broadband Network(nbn) will never call and ask to access your computer or advise you that you’re going to be disconnected. If someone claiming to work for nbn has contacted you trying to sell you an internet or phone service and you’re in doubt, ask for their details, hang up and call your phone and internet provider to check if they’re legitimate. Be aware that the person contacting you may offer a phone number for you ring to “validate” their call. Do not call this number as it is likely someone working in conjunction with the initial caller, pretending to work for nbn. Instead, call your existing provider using the details provided on your provider’s website, your modem, or pre-existing sign-up documentation.
If you have provided financial details (bank account, credit card, or gift card) or personal information to a scammer claiming to work for nbn, you need to:
- Contact your bank or financial institution immediately.
- Report the matter to your local police. You could also report your issue to the Australian Cyber Security Centre (ACSC).
- If you have provided remote access to your computer or mobile device or given personal or financial information to a scammer, contact IDCARE on 1800 595 160. Try to record as much information as possible including phone numbers, names, or any remote access ID. Remote access companies such as TeamViewer also accept direct reports of scams via their website to investigate and block fraudulent accounts.
Things to Look Out For
- nbn will not call you to advise that your nbn™ connection has been ‘hacked’ or has a security issue.
- nbn will not call to offer technical support, rectify or offer a “rebate” for slow internet speeds, or ask you to run a “speed test” through websites including but not limited to https://www.speedtest.net
- nbn will not call to confirm an appointment and ask for payment to secure your booking, or ask you to pay the postage costs for new hardware.
- nbn will not call you to install a 5G connection, or change your technology type to FTTP (Fibre to the Premises)
- Never give an unsolicited caller remote access to your computer or mobile phone. Be aware that your devices can be accessed by people externally through the installation of Remote Desktop Access websites, programs or applications including but not limited to TeamViewer, AnyDesk, QuickSupport, Ultra Viewer, Splashtop Streamer, Chrome Remote Desktop, Microsoft Remote Desktop, Windows Quick Assist, Supremo, AnyConnect, or Anyplace control.
- nbn will not call you with automated assistance (‘Robocalls’) to advise that you will be disconnected. In this situation, they suggest you hang up the phone.
- nbn will not ask you to pay money by gift card (iTunes/Coles/Google)
- nbn will not verify your identity by asking you to take a ‘selfie’ holding your driver’s license, ask for your Medicare or passport details, or request answers to personal security questions (such as where you went to school and names of family members.)
- nbn will not call to offer you the ability to stay connected during a power outage (blackout), or natural disaster for an extra fee.
- If someone claiming to work for nbn has contacted you trying to sell you an internet or phone service and you’re in doubt, ask for their details, hang up and call your phone and internet provider to check if they’re legitimate. Be aware that the person contacting you may offer a phone number for you ring to “validate” their call. Do not call this number as it is likely someone working in conjunction with the initial caller, pretending to work for nbn. Instead, call your existing provider using the details provided on your provider’s website, your modem, or pre-existing sign-up documentation.
- Do not share your bank or personal details with an unsolicited caller or with people who door knock claiming to be from nbn trying to sell you an nbn™ service or seeking payment for related services.
- nbn™ approved technicians and workers carry enAble™ identification cards – always request to see this card before providing physical access to your address.