The fraudster advises the potential victims that remote access to their computers is required, and instructs them to download an app which grants the fraudster access to their computers.
The software is then mis-used by the criminal to monitor the victim logging onto their online bank account, which allows the fraudster to see the victim’s personal and financial details.
If you receive a call, claiming to be from Amazon, HANG UP! Do not provide any personal information, your Amazon log in details, banking details or credit/debit card information. And, never install any software or visit a website as a result of a cold call. Unsolicited requests for remote access to your computer should always raise a red flag.