Online Threat Alerts (OTA) - Alerting you to scams and frauds.

Evri Text Message Scam
Evri Text Message Scam

Evri scam text messages, often from "+44" numbers or random email addresses, falsely claim a failed delivery or missing address, attempting to steal personal details or payment through phishing links. Evri never charges redelivery fees, never requests personal details via text, and only sends links to evri.com.

How the Scam Works

Scammers send unsolicited texts claiming there is a problem with a delivery to trick you into clicking a link. Common tactics include:

  • Failed Delivery: Claiming they tried to deliver a parcel but no one was home.
  • Incomplete Address: Stating the package is at a warehouse and needs a "correct address" to proceed.
  • Redelivery Fees: Asking for a small "shipping" or "redelivery" fee (often under £2) to release a parcel.
  • Link Activation: Asking you to reply with "Y" or "YES" to "activate" a tracking link.

Red Flags

  • Suspicious Sender: Messages often come from a standard mobile number or a random email address (e.g., Gmail or Hotmail) instead of an official business ID.
  • Incorrect Website URL: Official links will typically use evri.com or evri.link. Be wary of URLs like evri-mydelivery.com, evr.i, or unrelated domain endings like .top.
  • Urgency & Threats: They may claim your package will be returned to the sender within 12–24 hours if you don't act immediately.
  • Payment Requests: Evri will never ask for payment via SMS for redelivery. They attempt delivery three times for free before returning a parcel.

What to Do

  1. Do Not Click: Never follow links in unexpected text messages.
  2. Verify Directly: If you are expecting a parcel, go to the official Evri tracking page and enter your original tracking number.
  3. Report It:
    • Forward the scam text to 7726, the UK's free reporting service.
    • Report phishing emails to report@phishing.gov.uk.
    • Email a screenshot of the text to phishing@evri.com.
  4. If You Paid: Contact your bank immediately using the number on the back of your card to stop further fraudulent transactions.
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