Online Threat Alerts (OTA) - Alerting you to scams and frauds.
Nelnet Scam Email and Text Messages

Scams impersonating Nelnet often involve phishing emails, texts, or calls promising immediate loan forgiveness or demanding fees for repayment plans. Real federal student loan help is free, and legitimate servicers will never ask for your FSA ID password or demand upfront payment. Always verify account activity directly via Nelnet.com.

Red Flags

  • Too Good to Be True: Scammers offer fast loan forgiveness or instant debt cancellation.
  • Upfront Fees: Legit loan servicers do not charge fees for repayment plan changes.
  • Personal Info Requests: Never give out your FSA ID username or password.
  • High-Pressure Tactics: Scammers create a sense of urgency to make you act quickly.

If Targeted

  • Report phishing to ftc.gov or ic3.gov.
  • Contact Nelnet directly at their official phone number, not the one provided in a suspicious email.
  • Check your loan status at StudentAid.gov.
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