Online Threat Alerts (OTA) - Alerting you to scams and frauds.
getsupport.apple.com Scam Support Telephone Numbers

This is a highly sophisticated scam where fraudsters manipulate Apple's own system to send you legitimate notifications, building false trust. They trick you into calling a fake number or visiting a cloned site to steal your Apple ID credentials and two-factor authentication codes.

An Apple Support Scam

Unknown Apple Pay Request

We have flagged unusual activity linked to your Apple ID (Case ID: 92037******), including a pending $489.95 charge at “APPLE STORE – Orlando, FL” made via Apple Pay Pre-Authorization. We've also noticed repeated unauthorized sign-in attempts and Apple Pay setup requests from unknown sources. As a safety precaution, we’ve temporarily blocked these actions and placed the transaction under review.

If you made this request, no action is needed and the transaction will be processed within 24 hours. If you did not make this request, please contact Apple Support immediately at 1-888-***-**** .

Reach out through the support options below if you need any help.

1-888-MY-APPLE (1-888-***-**** )

https://getsupport.apple.com/

Prompt action will help prevent further issues.

Stay secure,

Apple Security Team

How the Scam Works

  1. The Bait: You receive alarming SMS texts or emails claiming your Apple ID has been compromised or an unauthorized device/purchase was made.
  2. The "Legitimate" Case: Scammers trigger real password resets or support tickets, causing your device or email to receive genuine verification codes or case numbers from Apple.
  3. The Trap: The scammer calls you, pretending to be Apple Support. Because you received a "real" email, you trust them. They ask you to read back a 2FA code or visit a fake website to "cancel the support case" and steal your account.

Key Red Flags

  • Urgency & Panic: Scammers use urgent language ("prompt action required") to make you act without thinking.
  • Asking for Codes: Apple will NEVER ask you to read a verification code over the phone or enter it on an external website.
  • External Links: Text messages containing links directing you to log in are almost always phishing attempts.

If You Are Targeted

  • Do Not Engage: Never click links in unexpected messages or call phone numbers provided in texts.
  • Verify Directly: Open a browser and go directly to Apple Support to check if there are actual, legitimate issues with your account.
  • Never Share Credentials: Do not share your 2FA security codes or device passcode with anyone.
  • Report the Phishing: Take a screenshot of the fake text message and forward it to Apple's official anti-fraud email at reportphishing@apple.com.
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