Federal Trade Commission v. Amazon.com Inc. 23-cv-0932-jhc Settlement Benefit

The primary consumer financial benefit is a payout of up to $51 per eligible user from a $1.5 billion consumer refund fund.

Eligibility Requirements

You may be eligible for a settlement payment if you signed up for Amazon Prime between June 23, 2019, and June 23, 2025, and meet one of the following criteria:

• You enrolled through a disputed checkout page and used no more than three Prime benefits in any 12-month period.
• You unintentionally enrolled and used fewer than 10 Prime benefits during any 12-month period of that subscription.
• You attempted to cancel your Prime membership through the online process but were unable to complete it.

How Benefits Are Distributed

• Automatic Payouts: Some eligible customers who already have linked accounts (such as verified PayPal accounts) receive payments automatically without needing to file a claim.
• Claim Notices: Amazon and its claims administrator began sending official claim notices, postcards, and emails to eligible customers in January 2026.
• Official Settlement Portal: Claims, inquiries, and benefit forms are processed through the official administrator portal at SubscriptionMembershipSettlement.com.

Avoid Scams

The FTC explicitly warns that the FTC will never call you, demand money, or ask for your personal financial information to give you a refund. If you receive a phone call from someone claiming to be from the FTC or Amazon offering a "guaranteed refund" or asking for a fee, it is a scam and should be reported to ReportFraud.ftc.gov.