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Beware of "Netflix Payment Declined" Phishing Scams

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Beware of "Netflix Payment Declined" Phishing Scams

Netflix users, the email below, which claims the recipients' payments have been declined because of failed attempts to authorize their credit cards, is a phishing scam. Therefore, Netflix users who have received it are asked to delete and not follow the instructions in it. The phishing scam is being sent by cybercriminals to steal their Netflix account credentials (usernames and passwords) and credit card information. Once the cybercriminals have stolen their victims’ account credentials, they will gain access to their accounts, hijack and use them fraudulently. And, once the cybercriminals have stolen their victims' credit card information they will also use it fraudulently.

Sample of the "Netflix Payment Declined" Phishing Scam

From Netflix<notification-Ezj462tocfyjc@pausemassagethe...

Subject Payment declined

Payment declined


We attempted to authorize the Amex card you have on file but were unable to do so. We will automatically attempt to charge your card again within 24-48 hours.

Update the expiry date and CVV (card verification value) for your Amex card as soon as possible so you can continue using it with your account.


Were here to help if you need it. Visit the Help Centre for more info or contact us.

— Your friends at Nextflix

Netflix users should never click on a link to sign into their online accounts. They should always go directly to and sign into their accounts from there. Once they have signed in, they will be notified of changes, verifications or updates that need to be done to their accounts.

Netflix users who have already been tricked by the phishing email messages should change their passwords and contact Netflix immediately for help. They should also contact their banks if they were instructed to submit their credit card information.

Please share with us what you know or ask a question about this article by leaving a comment below. Also, check the comment section below for additional information, if there is any.

Remember to forward malicious or phishing email messages to us at the following email address:

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