Online Threat Alerts (OTA) - Alerting you to scams and frauds.
Scamming - Fraud
Petlool located at petlool.com is an untrustworthy online store claiming to sell cats and dogs toys and accessories. Online shoppers run the risk of receiving counterfeit goods or nothing at all from the same store. Unsatisfied online users who have shopped on the untrustworthy website are asked to contact their bank or financial institution to have their transactions canceled and money refunded.
support@petlool.comAddress: 1373 W. 400 S. Orem, UT 84058 United States
support@petlool.com
Address: 1373 W. 400 S. Orem, UT 84058 United States
12
My review is like every other one on here. I’m attempting to figure out how many places I can review this company so no one else is scammed. Was charged $88 for two pet beds which said f****d dogs up to 100 pounds. My 56 pound dog does not fit on the one pet bed that arrived. The second bed is still not here. Today is July 11th, purchased on April 25th. Company refuses to allow me to return them, even though their own literature says they have a 30 day moneyback guarantee. These are criminals. They continue to offer me $2 dollars, then $4 dollars, then $10 as compensation for both beds. Just filed a dispute with my credit card company. Wish I had checked reviews on this company before purchasing. Expensive lesson to learn!
This company is a scam. Send the wrong product and no refund.
Orders 2 pet beds in May 2020, it’s almost July and have yet to receive them. Zero response from the company and now the website no longer exists. Scammers!
I also ordered a pet bed from petlool in April and did not receive it until June.Their website said you can contact them by email and they will respond within 2 days. I did that 4 times within the 2 months and never received a response from them.When I finally received the bed, it was flat as a pancake, almost no stuffing, looked like it had been used previously multiple times, and then washed and sent to me.I emailed them again, as there is no phone number listed for them or address, other than an address out of Orem, Utah. They finally responded with a $2 offer of reimbursement, to which I declined. The offer then went up three more times to: $4, $6, and finally $8. I emphatically responded "NO", since I had paid over $50 for it, I wanted my money back in full. They told me to give it away as a gift since it was too expensive to send it back to China (I thought it was coming from Utah)and it was too expensive for California to send it back to them.
I placed an order with Petlool on 4/18 and it is now 6/16. There is no phone number in the US to contact this company. I ordered a cat bed that I have not received. I've sent numerous emails to this company with no result. I've asked that since I have not received the bed to send out another since it is obviously lost in transit with no response to that. I am going to stop payment for this item, if possible. Do not use this company.
On may 1, 2020 I ordered a jumbo size dog bed ($50.00) for my great Dane. I received a bed 35 days later, and it was 3 sizes too small... After 10 emails, they would not allow me to return it, and offered me a $2.00 refund... Do not buy from this site
