Online Threat Alerts (OTA) - Alerting you to scams and frauds.
Document Delivery Services Scam

Document delivery scams impersonate courier services (e.g., FedEx, UPS) via fake emails or texts, claiming a missed delivery or requiring payment for a shipment to steal personal info or install malware. Red flags include urgent demands for payment (especially gift cards/crypto) and malicious links/attachments.

Identify and Avoid the Scam

  • Watch for Urgent, Unexpected Messages: Scammers claim you missed a delivery, require a "redelivery fee," or demand payment to release documents.
  • Do Not Click Links or Attachments: These often lead to phishing sites or download malware/viruses onto your device.
  • Verify Independently: If you receive a notification, do not use the contact info in the message. Go directly to the official courier website and enter the tracking number.
  • Inspect Sender Information: Hover over the sender's email address to see if it matches the official company domain. Scam emails often look generic or slightly off.
  • Never Pay with Gift Cards: Legitimate shipping companies do not demand payments via gift cards, wire transfers, or cryptocurrency.
  • Report Fraud: If you receive a suspicious message, delete it or report it to the Federal Trade Commission.

If You Interacted

  • Run a Virus Scan: If you downloaded an attachment or clicked a link, scan your device immediately for malware.
  • Change Passwords: If you entered credentials, change them immediately on the real company website.
  • Monitor Accounts: Keep an eye on bank and credit card statements for fraudulent activity.
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