Document Delivery Services Scam - How to Protect Yourself

Identify and Avoid the Scam

• Watch for Urgent, Unexpected Messages: Scammers claim you missed a delivery, require a "redelivery fee," or demand payment to release documents.
• Do Not Click Links or Attachments: These often lead to phishing sites or download malware/viruses onto your device.
• Verify Independently: If you receive a notification, do not use the contact info in the message. Go directly to the official courier website and enter the tracking number.
• Inspect Sender Information: Hover over the sender's email address to see if it matches the official company domain. Scam emails often look generic or slightly off.
• Never Pay with Gift Cards: Legitimate shipping companies do not demand payments via gift cards, wire transfers, or cryptocurrency.
• Report Fraud: If you receive a suspicious message, delete it or report it to the Federal Trade Commission.

If You Interacted

• Run a Virus Scan: If you downloaded an attachment or clicked a link, scan your device immediately for malware.
• Change Passwords: If you entered credentials, change them immediately on the real company website.
• Monitor Accounts: Keep an eye on bank and credit card statements for fraudulent activity.