Geek Squad Renewal Scam Subscription Messages

How the Scam Works

• Urgency & Fake Invoices: You receive a fake invoice via email/text, often alleging a large, immediate charge for "Geek Squad services".
• The "Support" Hook: If you call, attackers act as support agents to "cancel" the charge.
• Remote Access Trap: Scammers may ask for remote access to your computer to "process a refund," installing spyware to steal banking credentials.
• Refund Fraud: They might claim to have refunded too much money and demand you repay them via gift cards or bank transfers.

Red Flags to Watch For

• Suspicious Sender Address: The email is not from a legitimate @bestbuy.com address.
• Urgency: Demanding you take action within 24 hours to avoid a high charge.
• Unusual Payment Methods: Requests for payment through gift cards, cryptocurrency, or wire transfers.

How to Protect Yourself

• Ignore and Delete: Delete the email or text immediately.
• Verify Directly: If you are unsure, check your account by logging in directly to BestBuy.com or call the Geek Squad phone number at 1-833-GEEK SQUAD.
• Report Phishing: Forward scam emails to phishing@geeksquad.com or report them to the FTC.
• If You Engaged: If you gave them remote access, disconnect from the internet, run a malware scan, and change your banking passwords immediately.