Apple Platform Security Scam

Identify the Scam

Real Apple security notifications never appear as browser pop-ups with phone numbers to call. Look for these red flags:

• Urgent Language: Phrases like "immediate action required," "your device is blocked," or "your photos will be deleted".
• Browser-Based: If the alert is only visible within a web browser (Safari, Chrome) and not in your device's System Settings, it is fake.
• Phone Numbers: Apple will never ask you to call a support number displayed in a pop-up.
• Generic Greetings: The alert may address you as "Dear User" or "Customer" instead of your actual name.

What to Do Right

1. Do Not Call: Never call the number or click any links provided in the alert.
2. Close the Browser:
   • On Mac: Press Command + Q to quit the browser. If it's frozen, use Option + Command + Esc to Force Quit.
   • On iPhone/iPad: Swipe up to the App Switcher and swipe the browser card away to close it.
3. Clear Browsing History: This prevents the malicious script from reloading the fake alert.
   • Go to Settings > Safari > Clear History and Website Data.
4. Restart Your Device: A simple restart can clear lingering temporary scripts.

Already Interacted

• Shared a Password: Immediately change your Apple Account password and ensure Two-Factor Authentication is enabled.
• Provided Financial Info: Contact your bank or credit card company immediately to report the fraud and cancel the card.
• Downloaded Software: If you installed an app or a "profile," delete it immediately from your Applications folder (Mac) or Settings > General > VPN & Device Management (iPhone/iPad).

How to Report It

• Forward Emails/Texts: Send screenshots of suspicious messages to reportphishing@apple.com.
• Official Agencies: Report the incident to the Federal Trade Commission (FTC) or the FBI Internet Crime Complaint Center (IC3).