If you received a text message about an unpaid E-ZPass toll, it is almost certainly a scam. Toll agencies like E-ZPass typically do not send unsolicited text messages to demand payment for violations or outstanding balances. Scammers send fake texts claiming you have an unpaid toll, demanding immediate payment via a link to steal credit card and personal information. Do not click links, as these are not from E-ZPass; instead, delete the message, block the sender, and check your account directly through the official website.
Spotting a Scam
Scammers use "smishing" (SMS phishing) to trick you into clicking malicious links. Look for these red flags:
- Urgent & Threatening Language: Messages often use "Final Notice" or threaten penalties like vehicle registration suspension, license revocation, or impoundment to create panic.
- Unusual Sender Numbers: Texts frequently come from random 10-digit numbers, international area codes (like +63 for the Philippines), or email addresses.
- Suspicious Links: The URL in the text will look similar to an official site but contains extra characters or different domains (e.g.,
.vip, .xin, or shortened links like bit.ly). - Small Payment Amounts: Scammers often ask for a very small amount (e.g., $0.97) to lower your guard, but their real goal is to steal your credit card details and identity.
What You Should Do
- Do Not Click the Link: Clicking could install malware on your device or lead to a fake payment page designed to steal your info.
- Verify Directly: If you are concerned about a balance, log in to your account through the official agency website (e.g., E-ZPass NY, E-ZPass VA, or EZDriveMA) or use their official app.
- Report the Text:
- Block and Delete: After reporting, block the sender's number and delete the message.
Official Toll Contact Info
If you need to contact a specific agency, use these verified channels:
- E-ZPass NY: Customer Service Center at 1-800-333-8655.
- E-ZPass VA: Contact Page (official texts only come from 844-548-0707 or 844-718-2368).
- PA Turnpike: Security & Fraud Page or call 877-736-6727.
- E-ZPass DE: News Alert or call 1-888-397-2773.