HSBC Scam Emails that Steals Personal Information

Immediate Actions

• Report it: Forward the suspicious email to phishing@hsbc.com. For business users, use hsbcnet.phishing@hsbc.com.
• Verify Identity: If you are unsure, contact the bank directly using the official number on the back of your card or via the HSBC UK Security Centre.
• Check for Fraud: If you have already shared details or authorized a payment, call the HSBC fraud team immediately using the number on your card or the Official HSBC Contact Page.

Common Email Scams

• Investment & Bond Scams: Fraudsters impersonate "Premier" or "Wealth" team employees to offer high-yield "green" or "guaranteed" bonds. They often use fake signatures and official-looking brochures.
• "Safe Account" Requests: Emails or subsequent calls claim your account is at risk and pressure you to move funds to a "secure" account.
• Account Verification: Fake warnings that your account will be suspended unless you "verify" details through a provided link.
• Reward/Refund Scams: Messages claiming you are owed a tax refund or loyalty reward.

How to Spot a Fake

• Sender Address: Look for subtle errors, such as admin@hsbcfixedincome.com or using rn instead of m (e.g., hsbconline.co.uk vs. hsbc-online.co.uk).
• Sense of Urgency: Scammers use threats of account closure or legal action to force quick decisions.
• Generic Greetings: Phrases like "Dear Valued Customer" rather than your actual name.
• Hover Over Links: Hover your mouse over any link to see the true destination URL before clicking.