AT&T Scam Calls - How to Protect Yourself

Common AT&T Scam Tactics

• The "Discount" Pitch: Callers offer a 25% or 30% discount on your bill, but need a verification code sent to your phone to apply it. Never give this code to anyone; they are using it to take over your account.
• The "Accidental" Phone Shipment: Scammers ship a new, expensive phone to your house claiming it was a mistake. They then ask you to mail it to a specific address so it can be "returned," effectively stealing the device and leaving you with the bill.
• Gift Card Demands: Callers threaten to shut off your service unless you pay a fee or fine using prepaid cards, gift cards, or crypto.

How to Protect Yourself

• Hang up immediately: AT&T will never call out of the blue to ask for your account PIN, a One-Time verification code, or immediate payment over the phone.
• Use official blocking tools: Protect your mobile line by utilizing the AT&T ActiveArmor Mobile Security app to automatically flag or block suspected spam and fraud calls.
• Verify offers: If you receive a call regarding a promotion or account issue, hang up and call AT&T directly using a verified number on your statement or by dialing 611 from your AT&T phone.

If You've Been Scammed

1. Report it: Document the incident with the AT&T Fraud team by visiting their Frauds & Scams Center or following the steps on the Report Phone Fraud page.
2. Contact credit bureaus: If personal or financial data was compromised, contact the major credit bureaus to place a fraud alert on your credit file.
3. Change credentials: If your account might have been accessed, update your passwords, PINs, and security questions immediately.