Online Threat Alerts (OTA) - Alerting you to scams and frauds.

Fedex Scam Text Message - How to Protect Yourself
Fedex Scam Text Message - How to Protect Yourself

FedEx scam texts usually pose as delivery notifications requesting that you click a link to pay "customs fees," reschedule a delivery, or update your address. These messages are phishing attempts designed to steal your credit card details, personal data, or passwords.

How to Identify a Scam

  • Unsolicited Links: FedEx does not send unexpected texts with links to web pages asking for personal or financial information.
  • Fake Domains: Watch out for slightly altered website URLs like fedx.com or fed-ex.com instead of the official FedEx site.
  • Urgency: Be wary of alarming language requiring immediate action to prevent the package from being returned.

What to Do If You Receive One

  • Do not click any links in the text message.
  • Do not reply to the message or provide any personal information.
  • Delete the message immediately.

Legitimate FedEx Texts vs. Scams

  • Official Notifications: FedEx does sometimes send text notifications, but they usually only provide a tracking number.
  • Official Short Code: Official FedEx SMS texts often use the number 38773.
  • Verify Directly: If you receive a text about a missed delivery or fees, never use the link provided. Instead, take the tracking number and manually visit the official FedEx Tracking page.

Reporting the Fraud

If you receive a suspicious text, you can report it by taking a screenshot or forwarding the message and forwarding it to abuse@fedex.com. For more information on identifying fraud, visit the FedEx Report Fraud page.

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