Bitdefender Scams - How to Protect Yourself

Fake Subscription Renewal Emails

Scammers frequently send fraudulent emails claiming your Bitdefender plan has been automatically renewed for several years with a massive, unauthorized charge.

• The Tactic: The email includes a fake "support" phone number and urges you to call to cancel the renewal or get a refund.
• The Goal: Scammers pressure you to provide payment details or grant them remote access to your computer to "process the refund."
• How to Verify: Bitdefender will never notify you of a security issue via pop-up or cold-call. Only check your subscription status securely by logging into your Bitdefender Central account.

Tech Support Scams

Fraudsters use fake pop-up browser warnings or cold calls claiming your device is heavily infected with malware.

• The Tactic: They trick you into believing that buying their "premium support service" or downloading a specific software is the only way to fix your computer.
• The Reality: Legitimate cybersecurity companies like Bitdefender do not push urgent, aggressive warnings on websites or demand phone calls to unlock your system.

If You've Been Targeted

• Do not call: Never reach out to the phone numbers provided in these suspicious emails or text messages.
• Protect your device: Do not click on any links, download attachments, or grant unknown individuals remote access to your device.
• Report and Delete: Report the email as a phishing attempt and delete it.
• Contact the company directly: If you are unsure about your account, reach out to the company using the official Bitdefender Support page.
• Freeze finances: If you have already provided your credit card or banking details, contact your financial institution immediately to initiate a chargeback and freeze your accounts.