Online Threat Alerts (OTA) - Alerting you to scams and frauds.

Giffgaff Text Scam - How to Protect Yourself
Giffgaff Text Scam - How to Protect Yourself

If you have received a text message claiming to be from Giff gaff that asks you to click a link due to an "inactive SIM," "updated terms," or "security issues," it is a phishing scam (smishing) designed to steal your bank details and login credentials. Giffgaff will never ask for your password, bank details, or 2-step verification codes via a text message link.

Common Red Flags of a Scam

  • Fake Web Addresses: Scammers use links like giffgaff-active.com or shortened links like mub.me. Genuine giffgaff links only ever start with giffgaff.com, giff.ly, or gaff.ly.
  • Urgent Threatening Language: Messages often claim your account will be suspended, or your SIM card will be deactivated today if you do not act immediately.
  • O2 Confusion: Because giffgaff runs on the O2 network, scammers sometimes send texts labeled "O2UK" to giffgaff users by mistake.

What to Do Right Now

IF YOU CLICKED THE LINK & ENTERED DATA:

  • 1. Contact your bank immediately to freeze your cards.
  • 2. Log into the official giffgaff.com site and change your password.
  • 3. Contact a giffgaff Agent via the official help portal to secure your account.

If you did not click the link, follow these steps to report and block the sender:

  • Forward to 7726: Copy the scam text message and forward it to 7726. This is a free, UK-wide mobile network reporting service that helps block the scammers network-wide.
  • Block the Number: Use your phone’s built-in block feature. (Note: Scammers change numbers constantly, so blocking stops just that specific instance).
  • Turn on Spam Filters: Ensure "Filter Unknown Senders" (iPhone) or "Spam Protection" (Android) is enabled in your phone's messaging settings to auto-route these texts to a spam folder
  • Never Reply: Do not text them back, even to say "STOP". Replying confirms your phone number is active, which will trigger even more spam.
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