Giffgaff Text Scam - How to Protect Yourself

Common Red Flags of a Scam

• Fake Web Addresses: Scammers use links like giffgaff-active.com or shortened links like mub.me. Genuine giffgaff links only ever start with giffgaff.com, giff.ly, or gaff.ly.
• Urgent Threatening Language: Messages often claim your account will be suspended, or your SIM card will be deactivated today if you do not act immediately.
• O2 Confusion: Because giffgaff runs on the O2 network, scammers sometimes send texts labeled "O2UK" to giffgaff users by mistake.

What to Do Right Now

IF YOU CLICKED THE LINK & ENTERED DATA:

• 1. Contact your bank immediately to freeze your cards.
• 2. Log into the official giffgaff.com site and change your password.
• 3. Contact a giffgaff Agent via the official help portal to secure your account.

If you did not click the link, follow these steps to report and block the sender:

• Forward to 7726: Copy the scam text message and forward it to 7726. This is a free, UK-wide mobile network reporting service that helps block the scammers network-wide.
• Block the Number: Use your phone’s built-in block feature. (Note: Scammers change numbers constantly, so blocking stops just that specific instance).
• Turn on Spam Filters: Ensure "Filter Unknown Senders" (iPhone) or "Spam Protection" (Android) is enabled in your phone's messaging settings to auto-route these texts to a spam folder
• Never Reply: Do not text them back, even to say "STOP". Replying confirms your phone number is active, which will trigger even more spam.