Online Threat Alerts (OTA) - Alerting you to scams and frauds.

Is Uphold.com a Scam or Legitimate Cryptocurrency Platform?
Is Uphold.com a Scam or Legitimate Cryptocurrency Platform?

Uphold is a legitimate global cryptocurrency and multi-asset exchange. However, the platform is frequently impersonated by fraudsters and faces criticism from retail users regarding strict account freezes, high trading fees, and delayed customer service.

Users' Complaints

  • Scams and Phishing: Fraudsters frequently create fake websites, send phishing emails, or make unsolicited calls posing as Uphold support. They attempt to steal login credentials or trick users into moving funds to "safe accounts." Uphold explicitly states it will never call to ask you to move funds or request your 2FA codes.
  • Account Freezes: Many users report sudden account terminations or funds being locked. This usually occurs due to Uphold’s automated compliance and fraud-prevention software triggering a review, sometimes after a single standard transaction is incorrectly flagged as an anomaly.
  • Fees and Pricing: Users often express frustration over Uphold's pricing model. The platform charges a flat fee for smaller transactions and utilizes a "spread" markup on crypto trades that can make it more expensive than dedicated spot exchanges.

If you are currently experiencing issues with your account or suspect you have been targeted by an impersonator, utilize the official Uphold Help Center to review guides on recognizing phishing, or contact them directly at support@uphold.com.

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