Online Threat Alerts (OTA) - Alerting you to scams and frauds.

Evri Informed Delivery Scam - How to Protect Yourself
Evri Informed Delivery Scam - How to Protect Yourself

The Evri Informed Delivery scam (often branded as a "missed delivery" or "redelivery" notification) is a malicious phishing attack. Scammers send fake texts or emails impersonating the shipping courier Evri to steal your bank details and personal information.

The text messages are sent randomly to thousands of people using a "spray and pray" method. If you happen to be expecting a real parcel, it is a complete coincidence.

How the Scam Works

  • The Fake Alert: You receive an unexpected text or email claiming your parcel cannot be delivered due to an "incomplete address" or an outstanding "redelivery fee".
  • The Urgency: The message pressures you to click a link within a tight deadline, such as 12 or 24 hours.
  • The Trap: The link takes you to a fraudulent website that mimics the official Evri site. It requests your address, phone number, and credit card information.

Major Red Flags to Look For

  • Unofficial URLs: Evri links will only ever point to evri.com. Scam URLs look like a random jumble of letters or have words added to them (e.g., evri-redelivery-update.com).
  • Demands for Payment: Evri attempts delivery three times for free before returning a parcel. They will never text you to demand a fee to reschedule a delivery.
  • Standard Mobile Numbers: Genuine automated messages from the company come from a verified sender named "Evri". If the text arrives from a standard 11-digit mobile number, it is fake.
  • Prompts to Reply "Y": Scammers often ask you to reply "Y" or "Yes" via SMS to force your phone provider to unblock the malicious link.

If You Received a Message

  • Do not click any links or reply to the message.
  • Verify directly by navigating to the official Evri Tracking Page to type in your original tracking number manually.
  • Report text messages by forwarding them for free to 7726.
  • Report emails by forwarding them directly to report@phishing.gov.uk.

If you already entered your information on a suspicious link, contact your bank immediately to freeze your cards and monitor your accounts for unauthorized activity.

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