Evri Informed Delivery Scam - How to Protect Yourself

How the Scam Works

• The Fake Alert: You receive an unexpected text or email claiming your parcel cannot be delivered due to an "incomplete address" or an outstanding "redelivery fee".
• The Urgency: The message pressures you to click a link within a tight deadline, such as 12 or 24 hours.
• The Trap: The link takes you to a fraudulent website that mimics the official Evri site. It requests your address, phone number, and credit card information.

Major Red Flags to Look For

• Unofficial URLs: Evri links will only ever point to evri.com. Scam URLs look like a random jumble of letters or have words added to them (e.g., evri-redelivery-update.com).
• Demands for Payment: Evri attempts delivery three times for free before returning a parcel. They will never text you to demand a fee to reschedule a delivery.
• Standard Mobile Numbers: Genuine automated messages from the company come from a verified sender named "Evri". If the text arrives from a standard 11-digit mobile number, it is fake.
• Prompts to Reply "Y": Scammers often ask you to reply "Y" or "Yes" via SMS to force your phone provider to unblock the malicious link.

If You Received a Message

• Do not click any links or reply to the message.
• Verify directly by navigating to the official Evri Tracking Page to type in your original tracking number manually.
• Report text messages by forwarding them for free to 7726.
• Report emails by forwarding them directly to report@phishing.gov.uk.

If you already entered your information on a suspicious link, contact your bank immediately to freeze your cards and monitor your accounts for unauthorized activity.