Online Threat Alerts (OTA) - Alerting you to scams and frauds.

Apple Pay Text Scam SMS Message - 888-790-9590
Apple Pay Text Scam SMS Message - 888-790-9590

Scammers are sending the Apple Pay scam below to potential victims. The aim of the scam text is frighten and trick recipients into calling the fake Apple support telephone number. The number is linked to a call center operated by scammers.

The Apple Pay Scam Text Message

Apple Pay Text Scam

Apple Pay has detected payment activity requiring verification.

Our monitoring system identified a $659.87 payment request from Bellevue, WA after it was initiated from a device that isn't recognized on your account. The transaction has been temporarily held while verification is completed.

Review Number: 9357146-DWKP

Recognize this payment? No action is required. We'll complete verification and continue processing automatically.

Don't recognize it? Contact Apple Support at 888-790-9590 immediately. Our team will review the request and assist you with resolving the issue within 24 hours.

Need help with charges? Please call 888-790-9590.

—

Apple Security Team

If you receive the text message, do not reply, and do not call the number provided.

How the Scam Works

  • The Scare: You receive an SMS claiming an a payment request was made via Apple Pay.
  • The Trap: The message creates a false sense of urgency and gives you a fake customer service phone number contact to resolve the issue.
  • The Call: If you call, a fraudster impersonating Apple Support will ask for your Apple ID, password, credit card details, or two-factor authentication codes.
  • The Payoff: In some extreme variations, they may try to convince you that hackers have taken your money, forcing you to move your funds into Apple Cash or wire it to a "safe account".

Red Flags to Watch For

  • Urgent Demands: Messages pressuring you to act immediately to stop an auto-debit or account suspension.
  • Random Phone Numbers: Inclusion of an 888 or standard mobile number to call instead of directing you to an official application.
  • Poor Grammar: Minor typos, weird spacing, or strange punctuation (e.g., placing state abbreviations in unnecessary quotes).
  • Screen-Sharing Requests: The "agent" asking you to download a remote-access app (like ConnectWise or AnyDesk) to "fix" your phone.

Immediate Steps to Take

Report and Block the Scammer

  • Report to Apple: Take a screenshot of the message and email it to reportphishing@apple.com.
  • Report to Carrier: Forward the text message to 7726 (a free shortcode used by most carriers to log scam text messages).
  • Block the Number: Tap the sender icon at the top of the chat page and select block.

What to do if You Already Engaged

  • Contact Your Bank: If you provided card info or moved money, immediately call the number on the back of your physical debit/credit card to freeze your accounts.
  • Change Passwords: Update your Apple ID password immediately if you entered it into a link or gave it over the phone.
  • Turn on Protections: Ensure Two-Factor Authentication and Stolen Device Protection are enabled in your iPhone settings.

For safe communication and legitimate support channels, always utilize the official Apple Support Portal or the Apple Support app downloaded directly from the App Store.

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