Review of Rock Active at rockactive.com - is it a Legitimate Online Store?

Question

Answer 1 · December 16, 2020 at 4:07 PM

BEWARE

This company claims they sent me things I never even ordered. They say I have to return, though I never received it. They charged my card and say it was an email address that isn't mine. They won't help with it at all. I would never have bought from them in the first place and am not surprised by what I've read here. It's a scam and a nightmare to deal with them.

Answer 2 · October 31, 2020 at 2:08 PM

Throckmorton Active is a SCAM!Pictures are fake! Poor quality from China! No return policy. Waste of money.

Answer 3 · July 21, 2019 at 8:55 AM

Terrible quality! Do not purchase from this company. Misrepresentation of items. Images taken from other sites.

Answer 4 · May 5, 2019 at 5:04 AM

This is one huge scam. Half of my items didn't arrive. Apparently, my shipment has been cancelled. The quality of the bra and jumpsuit that arrived are c**p. Totally useless. They keep telling me they'll take care of things but nothing happens. I don't even know where to ask for help for getting the money back for the items that didn't arrive.

Answer 5 · April 23, 2019 at 10:59 PM

They sell extremely low-quality products. Their pictures will fool you that you will be receiving the best items as seen. The material and stitching work is extremely poor. And yes, it seems impossible for you to contact them for a refund or return.

Answer 6 · April 18, 2019 at 4:57 PM

I agree and had the same terrible experience. The items take 3-4 weeks or more to arrive from China. I received something that I did not order. And then they asked me to send pictures of the wrong item. Then they tell me I have to send a photo of the shipping label. Bottom line is they make it impossible to return anything. Do not order from them!

Answer 7 · April 23, 2019 at 12:12 PM

I haven't received my order yet and don't expect to. This company is a den of thieves. They don't give a d**n if you ever get your order. Numerous emails have got me nothing but equivocating nonsense in response. Don't order from these idiots.

Answer 8 · March 15, 2019 at 3:24 PM

Do not buy anything from this website. It's a scam! I paid USD40 for a pair of leggings. It took over a month to be delivered and when it arrived it was something COMPLETELY different from what I ordered, and that was absolutely not worth USD40 (I would say it's worth USD 5 - to be optimistic).

I contacted the customer support and I was shocked by the way they reply; they keep asking different things on each reply (clearer photo, photo of a label that doesnt exist, photo of the package, etc) and after all they say that 'according to their records' the correct product was posted to me. Waste of time and money.

Answer 9 · March 8, 2019 at 12:50 PM

Great. I ordered two items from them in early February and still haven’t received them. Where is this company located? I’m assuming overseas.

Answer 10 · January 28, 2019 at 6:07 AM

just ordered a bunch of gear. I should have stopped here first. They promise to acknowledge your purchase by email. They havent yet its 24 hours ago. They dont respond to chat and they sure dont answer their telephone number.

I would not recommend.

lets see if my stuff turns up. I spent sh*tloads. :(

Answer 11 · January 11, 2019 at 9:24 AM

I’m so glad I found this site. I was thinking of ordering from Rock Active but it looked too good to be true. Clearly some of these clothes and pictures are taken from other sites like LuluLemon and Victoria’s Secret.

Answer 12 · July 14, 2018 at 8:12 PM

Do not order from this company, its a scam to send you awful clothes made of totally non work out appropriate material that is not even stitched properly.

I ordered 2 items, first one comes and I thought it was a joke, like pajama material for a workout all in one, fit for maybe a club, not for the gym. Terrible quality and stitching.

I try and get a return and they want you to use their online system, you do that and then they need more photos and more info, takes forever and all the time you are watching your 14 'natural days' whatever that means slip by.

I think its deliberate as when they do get back to you its to say sorry store credit or a replacement, no return! oh and the 2nd item, well its been shipped allegedly but hasn't shown up in any tracking system yet and I doubt I will ever see that.

Dont waste your money.

Answer 13 · February 15, 2019 at 7:50 PM

February 15, 2019 at 7:50 PM by an anonymous user from: New Iberia, Louisiana, United States

Thank you for the warning!

remove

Answer 14 · May 31, 2018 at 3:15 PM

I just received a pair of athletic pants and I was compelled to review Rock Active. The product was not as described and not acceptable athletic wear. The pants have almost no stretch and no support at the waist.

The front and back are cut the same so they are bulky at the crotch in the front and don't come up high enough in the back. The material is almost completely poly and rather see-through. And not just when you bend over, but all the time. Shipping took over a month.

To sum up, they look amazing in the picture online but I would classify it as deceptive based on the product you receive.

Answer 15 · May 31, 2018 at 3:12 PM

Fake items. Extremely bad quality. Never buy there! They don’t refund and don’t reply to you.

They steal your money

Answer 16 · May 31, 2018 at 3:11 PM

Leggings I received didn’t look at all like photo on the website. Absolutely the worst quality product I have ever seen & no instructions on the website for refunds. I would give Zero stars if it was an option.

Rock Active at www.rockactive.com