This is why Amazon customers asked to go directly to www.amazon.com and sign in to their account from there, instead of clicking on a link that may take them to a phishing website.
For Amazon customers who have already been tricked by the scam, it is recommended that they change their password immediately before their accounts are hijacked and used fraudulently.
The "Your Amazon.Com Order Cannot Be Shipped" Scam
From: Customer service - email@example.com
Date: 11/06/2020 7:28 AM
Subject: Your order cannot be shipped
Your Amazon.com order cannot be shipped.
You are required to provide us a valid billing address