Failure To Pay Toll Scam Messages - Beware

How the Scam Works

• Urgent Messages: You receive a text message claiming you have an outstanding toll balance that must be paid immediately to avoid late fees, license suspension, or legal action.
• Malicious Links: The text includes a link to a website that mimics official toll agency pages (like E-ZPass or SunPass). These fake sites are designed to capture your credit card details or download malware onto your phone.
• Small Amounts: To lower your guard, the "toll" amount is often small, making you more likely to pay without questioning it.

Red Flags

• Unsolicited Texts: Most legitimate toll agencies (like E-ZPass, FasTrak, or I-PASS) will never request payment via text message.
• Suspicious Links: Check for unusual domain names or spelling errors in the URL. Official messages typically refer you to established websites (e.g., .gov or official agency domains).
• Generic Greetings: The messages often use terms like "Dear Customer" instead of your actual name.
• Sense of Fear: Threatening language about "immediate arrest" or "DMV reporting" is a common tactic to rush you into a mistake.

If You Received a Scam

1. Do Not Click: Never click on links or scan QR codes in suspicious text messages.
2. Verify Directly: If you think you might actually owe a toll, visit the toll agency’s official website by typing the address directly into your browser or use their official mobile app.
3. Report and Block:
   • Forward the message to 7726 (SPAM) to alert your mobile carrier.
   • File a complaint with the FBI's Internet Crime Complaint Center (IC3) or the Federal Trade Commission (FTC).
4. Secure Your Info: If you already provided financial details, contact your bank immediately to freeze your accounts and request a new card.