Online Threat Alerts (OTA) - Alerting you to scams and frauds.

Is joinfansclub.com a Scam or is it Legit?
Is joinfansclub.com a Scam or is it Legit?

While joinfansclub.com is a legitimate service owned by Smarty, LLC, many users describe it as a "money grab" or feel scammed due to its aggressive automatic enrollment and hidden fees. If you have seen unexpected charges from this site, it is likely because you signed up for a "free trial" or a "cash-back" offer that automatically converted into a paid subscription.

Reported by Users

  • Automatic Billing: After a 5-day trial, the site automatically charges a $24 monthly membership fee unless cancelled.
  • Difficulty Contacting Support: Users have reported issues getting responses to emails regarding missing merchandise or rebate claims.
  • Deceptive Offers: Some users find the site via fake celebrity profiles on social media that trick people into buying gift cards or joining "VIP clubs" that are not actually affiliated with the artist.

How to Stop the Charges

If you need to cancel your membership or request a refund:

  • Cancel Online: Log in to your account at joinfansclub.com and navigate to your account settings to click "Cancel Membership."
  • Call Customer Support: Speak with a team member directly at (888) 457-1722.
  • Email Support: Send a cancellation or refund request to support@joinfansclub.com.
  • Contact Your Bank: If you cannot get a response from the company, contact your bank to dispute the charges and block future payments.
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