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Beware of "We Need Your Help Resolving an Issue with Your Account" Paypal Phishing Scam

2014-05-19T09:29:57 -  +
Beware of "We Need Your Help Resolving an Issue with Your Account" Paypal Phishing Scam

The phishing PayPal email message below with the subject: "We need your help resolving an issue with your account," which claims that PayPal has temporarily limited the recipients' accounts, and they need to provide them with information in order to remove the limit from their accounts, is another attempt by cybercriminals to steal PayPal users' account information, personal and credit card information.

Please continue reading below.

The Phishing PayPal Email Message

Dear,

We need your help resolving an issue with your account.To give us time to work together on this, we've temporarily limited what you can do with your account until the issue is resolved.

We understand it may be frustrating not to have full access to your PayPal account.

We want to work with you to get your account back to normal as quickly as possible.

What's the problem ?

It's been a little while since you used your account.For reasons relating to the safe use of the PayPal service we need some more information about your account.

Reference Number: PP-001-278-254-803

It's usually quite straight forward to take care of these things.Most of the time, we just need some more information about your account or latest transactions.

1.Download the attached document and open it in a browser window secure.

2.Confirm that you are the account holder and follow the instructions.

Yours sincerely,
PayPal

This phishing email has an attachment that contains a form that will open in your web browser. The form will ask you for your PayPal user name, password, personal and credit card information.

If you enter the information on the form, it will be sent to the scammers behind this phishing scam.

If you receive an email message like this, never click on the link or open the attachment in it.instead go directly to PayPal's website www.paypal.com in your web browser and sign into your account. If there are any account notification, PayPal will display it in your account.

PayPal will never ask you to confirm that you are the holder of an account by asking you to confirm your personal and credit card information.

Also, in email messages, PayPal will address you by your name and not by the following:

  • Dear Customer
  • Dear User
  • Dear Member
  • Dear [Email Address]

If you were tricked into sending these cybercriminals your PayPal user ID, password, personal and credit card information, please change your PayPal password and contact your bank immediately.

This PayPal phishing scams is similar to the following:

Please share what you know or ask a question about this article by leaving a comment below. Also, check the comment section below for additional information, if there is any.

Remember to forward suspicious, malicious, or phishing email messages to us at the following email address: info@onlinethreatalerts.com

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Please continue reading below.

Comments, Questions and Reviews ✍
(Total: 2)

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  • Posted: Dec 17, 2016 1:22 PM by info

    Another scam:

    "From: PayPal support@vww12-paypal.zendesk.com
    Date: 10 December 2016 at 17:10:56 GMT
    Subject: Reminder: We'll not provide our service due to invalid information

    We need your help resolving an issue with your account
    Hello Customer,

    We need your help resolving an issue with your account. To give us time to
    work together on this, we've temporarily limited what you can do with your
    account until the issue is resolved.

    What's the problem?

    We recently noticed a pattern of account activity that, in our experience,
    is usually high risk. For more information, see Restricted Activities
    identified in our User Agreement.

    Resolve Now

    Thanks,

    PayPal

    Copyright © 1999-2016 PayPal. All rights reserved."

    delete


  • Posted: Sep 8, 2016 8:51 PM by info

    Here is another scam:

    "From: reminder@paypal.com
    Sent: Thu, Sep 8, 2016 8:13 am
    Subject: We're investigating your unauthorised PayPal transaction claim. (noPP-004-198-386-309)

    Hi,

    We need your help resolving an issue with your PayPal account. Until you help us resolve this issue, we've temporarily limited what you can do with your account.

    What's going on?

    We noticed some unusual activity on your PayPal account on 7/09/2016 at 15:11 BST near London UK and we're concerned about it.

    What to do next

    Please log in to your PayPal account and complete the steps to confirm your identity and your recent account activity. To help protect your account, your account will remain limited until you complete the necessary steps.
    Log In Now

    The security of your PayPal account is a top priority for us and we want to work together to help protect it.

    If you need help or have any questions, call us for free on 0800 358 7911. We're open from 8am to 10pm Monday to Friday, from 8am to 9pm on Saturday and from 9am to 9pm on Sunday.

    Yours sincerely,
    PayPal"

    delete


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