TELUS customers who have received "Telus Service Upgrade Notification" emails like the one below, are asked not to click on the links in the same messages. This is because cybercriminals are sending out fake TELUS messages like the one below, with links to phishing websites that steal online account credentials (usernames and password). Once the cybercriminals have received the stolen credentials, they will hijack the accounts and use them fraudulently.
The "Telus Service Upgrade Notification" Phishing Scam
From: Telus Service [mailto:firstname.lastname@example.org]
Sent: October-08-18 7:04 AM
Subject: ((Upgrade - Telus Service Upgrade Notification))
This message is being sent to you to inform you that your email is about to be closed
If you wish to continue using this account please upgrade to our services. Ignoring this message will cause the account to be closed
***WARNING: Please note that if you fail to upgrade your account on our server, Your ID will be flagged as ***Dormant*** and may be short down without further notice.
Telus Mail. TELUS Service Notification!!!
It is recommended that TELUS customers contact them directly to verify if their accounts have actually been suspended or placed on hold. TELUS customers can go directly to their website at www.telus.com and for contact information or click here to go directly to their Contact Us page.
TELUS customers who have been tricked by the phishing scam are asked to change their passwords and contact TELUS for help.