Review of Zeelool - a Prescription Glasses,Cheap Eyeglasses Frames Online Shop

Zeelool is by far the worst company I have ever ordered from. Very poor wuality frames and in 2 different orders, all prescriptions are wrong. Their customer service is even worse. Tickets outlinjng issues go unznswered and their phone number answers with an automated message that all cs reps are busy and then it hangs up. I have zero hope that I'll get any of my money back. Chalking this up to worst internet purchase ever due to not researching the company first. A tough lesson as I'm out over $200. DO NOT USE THIS COMPANY!!!

I purchased frames from here, but needed them with prescription...can I return them and let you all put the prescription in the frames?
How do I go by getting this done?

Zeelool: The absolute WORST ONLINE BUYING EXPERIENCE I’VE EVER HAD! They screwed up my glasses- I ordered reading glasses. They made them wrong, then tried to blame me for ordering wrong! I explained 5 times, and instead of allowing me to return the glasses for a refund, they just ignored everything I said and passed me to another rep. I wish zero stars was an option! 😆

From: affiliate-zeelool.com
Dear Sir or Madam,

Good day!

Would you please help update Zeelool telephone number as 1 (302) 990-0619 on your site?

Thanks for your great assistance.

Have a great day!

I got the gla**es I ordered but they were poorly made and the lenses were warped so I couldn't wear them. I returned them but they made me pay for shipping which was almost $18 because it was to China, and it's been almost a month and I've received no word on the refund.

I've talked to their "customer service" online twice, and the first time they said they would refund me in the next 24 hours, two days later when I sent another message they said there was an "internet bug" and that they would refund me as soon as possible.

I will probably never get my money back and I am annoyed. Don't waste your money on any of their products.

I am having similar issue- the prescription is wrong and they keep giving me the run around- by far the worst online eyewear shopping experience, this company should be shut down- or sell novelty costume items only. I know I will never see my $$$- buyer beware - Zeelool is trash!

My order #500000124, I placed an order Dec.22,2018 and to my regret I have not received or heard ANYTHING since.

I'm sorry I got an email on January 6 2019 that said they were being flown that day, so far nothing and today is the 16 of January.

Also it will not let me track it, please help, thank you, I NEED my GLASSES!

Another email without a response. I have emailed the company again yesterday and still no response. Also, when contact their customer service a error message stated no agent available to that your call. I tried to call the number yesterday and today and the sam message. This company has the worst customer service ever. I have emailed more than 6 times about the order status and continue to get an automatic response. I ordered the item 12/31/19 and still have not received the items. I also asked about a refund no response, but the same automatic response. I am very disappointed with the lack of customer service and shipment information. I wish I would have read the reviews before placing the order. This company is very misleading and deceptive. I will tell other about the bad experience and customer service. I seen where others have reported the fraudulent issue. I submitted a complaint with zeelool

I stumbled into their web page on Dec 24th. The eyeglasses I saw on their site looked great and at an affordable price. The ordering was easy, because I had my prescription, but I didn’t know what PD was and sent an email. They sent one back in about an hour (I thought it would be the next business day) and I finished and sent the order in on Christmas eve. They said it would take 10 -15 days for delivery, but I just assumed that’s not during Christmas and New Years.

I was wrong, I received my order in 12 days -I was also able to track all activity on the tracking page with my order number.

Anyways, the glasses turned out perfect, exactly what they said in the description; the prescription was exactly like my previous optometrist pair AND the delivery was sooner than I thought. So I’m happy with the whole process!