Review of Zeelool - a Prescription Glasses,Cheap Eyeglasses Frames Online Shop

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Review of Zeelool - a Prescription Glasses,Cheap Eyeglasses Frames Online Shop

Zeelool at www.zeelool.com

Zeelool  at www.zeelool.com

support@zeelool.com

complaint@zeelool.com

1-(888)-721-8019

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Comments, Questions, Answers, or Reviews

Comments (Total: 9)

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October 10, 2021 at 11:55 AM by
Review of Zeelool - a Prescription Glasses,Cheap Eyeglasses Frames Online Shop
an anonymous user from: Victoria, Metchosin, British Columbia, Canada

Zeelool is by far the worst company I have ever ordered from. Very poor wuality frames and in 2 different orders, all prescriptions are wrong. Their customer service is even worse. Tickets outlinjng issues go unznswered and their phone number answers with an automated message that all cs reps are busy and then it hangs up. I have zero hope that I'll get any of my money back. Chalking this up to worst internet purchase ever due to not researching the company first. A tough lesson as I'm out over $200. DO NOT USE THIS COMPANY!

Delete

June 13, 2021 at 7:13 AM by
Review of Zeelool - a Prescription Glasses,Cheap Eyeglasses Frames Online Shop
an anonymous user from: Downtown Redmond, Redmond, Washington, United States

I purchased frames from here, but needed them with prescription...can I return them and let you all put the prescription in the frames?

How do I go by getting this done?

Delete

March 14, 2021 at 9:29 PM by
Review of Zeelool - a Prescription Glasses,Cheap Eyeglasses Frames Online Shop
an anonymous user from: Loudoun, Ashburn, Virginia, United States

Zeelool: The absolute WORST ONLINE BUYING EXPERIENCE I’VE EVER HAD! They screwed up my glasses- I ordered reading glasses. They made them wrong, then tried to blame me for ordering wrong! I explained 5 times, and instead of allowing me to return the glasses for a refund, they just ignored everything I said and passed me to another rep. I wish zero stars was an option! 😆

Delete

October 11, 2019 at 8:53 PM by
Review of Zeelool - a Prescription Glasses,Cheap Eyeglasses Frames Online Shop
info

From: affiliate@zeelool.com

Dear Sir or Madam,

Good day!

Would you please help update Zeelool telephone number as 1 (302) 990-0619 on your site?

Thanks for your great assistance.

Have a great day!

Delete

January 20, 2019 at 5:53 PM by
Review of Zeelool - a Prescription Glasses,Cheap Eyeglasses Frames Online Shop
an anonymous user from: Tukwila, Washington, United States

I got the gla**es I ordered but they were poorly made and the lenses were warped so I couldn't wear them. I returned them but they made me pay for shipping which was almost $18 because it was to China, and it's been almost a month and I've received no word on the refund.

I've talked to their "customer service" online twice, and the first time they said they would refund me in the next 24 hours, two days later when I sent another message they said there was an "internet bug" and that they would refund me as soon as possible.

I will probably never get my money back and I am annoyed. Don't waste your money on any of their products.

Delete

March 20, 2019 at 8:25 AM by
Review of Zeelool - a Prescription Glasses,Cheap Eyeglasses Frames Online Shop
an anonymous user from: Gatineau, Quebec, Canada

I am having similar issue- the prescription is wrong and they keep giving me the run around- by far the worst online eyewear shopping experience, this company should be shut down- or sell novelty costume items only. I know I will never see my $$$- buyer beware - Zeelool is trash!

Delete

January 16, 2019 at 4:30 PM by
Review of Zeelool - a Prescription Glasses,Cheap Eyeglasses Frames Online Shop
an anonymous user from: Norfolk, Virginia, United States

My order #500000124, I placed an order Dec.22,2018 and to my regret I have not received or heard ANYTHING since.

I'm sorry I got an email on January 6 2019 that said they were being flown that day, so far nothing and today is the 16 of January.

Also it will not let me track it, please help, thank you, I NEED my GLASSES!

Delete

January 23, 2020 at 3:04 PM by
Review of Zeelool - a Prescription Glasses,Cheap Eyeglasses Frames Online Shop
an anonymous user from: Atlanta, Georgia, United States

Another email without a response. I have emailed the company again yesterday and still no response. Also, when contact their customer service a error message stated no agent available to that your call. I tried to call the number yesterday and today and the sam message. This company has the worst customer service ever. I have emailed more than 6 times about the order status and continue to get an automatic response. I ordered the item 12/31/19 and still have not received the items. I also asked about a refund no response, but the same automatic response. I am very disappointed with the lack of customer service and shipment information. I wish I would have read the reviews before placing the order. This company is very misleading and deceptive. I will tell other about the bad experience and customer service. I seen where others have reported the fraudulent issue. I submitted a complaint with zeelool

Delete

January 5, 2019 at 2:30 PM by
Review of Zeelool - a Prescription Glasses,Cheap Eyeglasses Frames Online Shop
an anonymous user from: Pomona, California, United States

I stumbled into their web page on Dec 24th. The eyeglasses I saw on their site looked great and at an affordable price. The ordering was easy, because I had my prescription, but I didn’t know what PD was and sent an email. They sent one back in about an hour (I thought it would be the next business day) and I finished and sent the order in on Christmas eve. They said it would take 10 -15 days for delivery, but I just assumed that’s not during Christmas and New Years.

I was wrong, I received my order in 12 days -I was also able to track all activity on the tracking page with my order number.

Anyways, the glasses turned out perfect, exactly what they said in the description; the prescription was exactly like my previous optometrist pair AND the delivery was sooner than I thought. So I’m happy with the whole process!

Delete

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Online Threat Alerts Security Tips

Pay the safest way

Credit cards are the safest way to pay for online purchases because you can dispute the charges if you never get the goods or services or if the offer was misrepresented. Federal law limits your liability to $50 if someone makes unauthorized charges to your account, and most credit card issuers will remove them completely if you report the problem promptly.

Guard your personal information

In any transaction you conduct, make sure to check with your state or local consumer protection agency and the Better Business Bureau (BBB) to see if the seller, charity, company, or organization is credible. Be especially wary if the entity is unfamiliar to you. Always call the number found on a website’s contact information to make sure the number legitimately belongs to the entity you are dealing with.

Be careful of the information you share

Never give out your codes, passwords or personal information, unless you are sure of who you're dealing with

Know who you’re dealing with

Crooks pretending to be from companies you do business with may call or send an email, claiming they need to verify your personal information. Don’t provide your credit card or bank account number unless you are actually paying for something and know who you are sending payment to. Your social security number should not be necessary unless you are applying for credit. Be especially suspicious if someone claiming to be from a company with whom you have an account asks for information that the business already has.

Check your accounts

Regularly check your account transactions and report any suspicious or unauthorised transactions.

Don’t believe promises of easy money

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Do not open email from people you don’t know

If you are unsure whether an email you received is legitimate, try contacting the sender directly via other means. Do not click on any links in an email unless you are sure it is safe.

Think before you click

If an email or text message looks suspicious, don’t open any attachments or click on the links.

Verify urgent requests or unsolicited emails, messages or phone calls before you respond

If you receive a message or a phone call asking for immediate action and don't know the sender, it could be a phishing message.

Be careful with links and new website addresses

Malicious website addresses may appear almost identical to legitimate sites. Scammers often use a slight variation in spelling or logo to lure you. Malicious links can also come from friends whose email has unknowingly been compromised, so be careful.

Secure your personal information

Before providing any personal information, such as your date of birth, Social Security number, account numbers, and passwords, be sure the website is secure.

Stay informed on the latest cyber threats

Keep yourself up to date on current scams by visiting this website daily.

Use Strong Passwords

Strong passwords are critical to online security.

Keep your software up to date and maintain preventative software programs

Keep all of your software applications up to date on your computers and mobile devices. Install software that provides antivirus, firewall, and email filter services.

Update the operating systems on your electronic devices

Make sure your operating systems (OSs) and applications are up to date on all of your electronic devices. Older and unpatched versions of OSs and software are the target of many hacks. Read the CISA security tip on Understanding Patches and Software Updates for more information.

What if You Got Scammed?

Stop Contact With The Scammer

Hang up the phone. Do not reply to emails, messages, or letters that the scammer sends. Do not make any more payments to the scammer. Beware of additional scammers who may contact you claiming they can help you get your lost money back.

Secure Your Finances

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Check Your Computer

If your computer was accessed or otherwise affected by a scam, check to make sure that your anti-virus is up-to-date and running and that your system is free of malware and keylogging software. You may also need to seek the help of a computer repair company. Consider utilizing the Better Business Bureau’s website to find a reputable company.

Change Your Account Passwords

Update your bank, credit card, social media, and email account passwords to try to limit further unauthorized access. Make sure to choose strong passwords when changing account passwords.

Report The Scam

Reporting helps protect others. While agencies can’t always track down perpetrators of crimes against scammers, they can utilize the information gathered to record patterns of abuse which may lead to action being taken against a company or industry.

Report your issue to the following agencies based on the nature of the scam:

  • Local Law Enforcement: Consumers are encouraged to report scams to their local police department or sheriff’s office, especially if you lost money or property or had your identity compromised.
  • Federal Trade Commission: Contact the Federal Trade Commission (FTC) at 1-877-FTC-HELP (1-877-382-4357) or use the Online Complaint Assistant to report various types of fraud, including counterfeit checks, lottery or sweepstakes scams, and more.
  • Identitytheft.gov: If someone is using your personal information, like your Social Security, credit card, or bank account number, to open new accounts, make purchases, or get a tax refund, report it at www.identitytheft.gov. This federal government site will also help you create your Identity Theft Report and a personal recovery plan based on your situation. Questions can be directed to 877-ID THEFT.

How To Recognize a Phishing Scam

Scammers use email or text messages to try to steal your passwords, account numbers, or Social Security numbers. If they get that information, they could get access to your email, bank, or other accounts. Or they could sell your information to other scammers. Scammers launch thousands of phishing attacks like these every day — and they’re often successful.

Scammers often update their tactics to keep up with the latest news or trends, but here are some common tactics used in phishing emails or text messages:

Phishing emails and text messages often tell a story to trick you into clicking on a link or opening an attachment. You might get an unexpected email or text message that looks like it’s from a company you know or trust, like a bank or a credit card or utility company. Or maybe it’s from an online payment website or app. The message could be from a scammer, who might

  • say they’ve noticed some suspicious activity or log-in attempts — they haven’t
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  • want you to click on a link to make a payment — but the link has malware
  • say you’re eligible to register for a government refund — it’s a scam
  • offer a coupon for free stuff — it’s not real

About Online Threat Alerts (OTA)

Online Threat Alerts or OTA is an anti-cybercrime community that started in 2012. OTA alerts the public to cyber crimes and other web threats.

By alerting the public, we have prevented a lot of online users from getting scammed or becoming victims of cybercrimes.

With the ever-increasing number of people going online, it important to have a community like OTA that continuously alerts or protects those same people from cyber-criminals, scammers and hackers, who are every day finding new ways of carrying out their malicious activities.

Online users can help by reporting suspicious or malicious messages or websites to OTA. And, if they want to determine if a message or website is a threat or scam, they can use OTA's search engine to search for the website or parts of the message for information.

Help maintain Online Threat Alerts (OTA).

Review of Zeelool - a Prescription Glasses,Cheap Eyeglasses Frames Online Shop