Capital One customers who have received the "We Need You To Verify Your Identity" verification alerts like the one below, which claim that their accounts need to be verified or else they will be suspended should be deleted and the instructions in them should not be followed. This is because the messages, like the one below, are being sent by cybercriminals to frighten and trick potential victims into clicking on the links in them, which go to phishing websites that steal online account credentials.
"Capital One We Need You To Verify Your Identity" Scam
From: Capital One <eloe@geraldedelman.com>
Sent: Sat, Dec 21, 2019 8:12 pm
Subject: Secure Banking: We need you to verify your identity
We’re committed to protecting your personal and financial information, and as your partner, we have restricted online access because we detected something unusual about a failed sign-in attempt to your online banking.
Your security is a top priority — You'll need to download the attached form and verify your identity before access will be restored. footnote
Your data is encrypted with 128-bit Secure Socket Layer (SSL), which helps ensure that sensitive information can only be viewed by you and our secure systems.
©2019 Capital One
Capital One customers who have received messages claiming that they need to do some activity on their accounts, such always go directly to https://www.capitalone.com/ and sign into their accounts. Once they have signed in, they will be notified of security updates, notifications and other important notifications, if there are any. So, there is no need to click on a link in an email message, which may go to phishing or malicious website.
Also, Capital One customers who have already been tricked by the phishing messages, are asked to change their passwords and contact Capital One immediately, before their accounts are hijacked and used fraudulently by cybercriminals.