Online Threat Alerts (OTA) - Alerting you to scams and frauds.
Public Review Community
See the reviews of www.stuffvip.com below, or help us review the online store. Your review will help others when you share your experiences with them because sharing experiences builds trust and transparency. And, we believe that people's voices should be heard, which is why we have created this online review community.
Telephone: +1(888)315-5963
5
I placed an order (99914555) on 19 June 2018 for a ‘MicroTrim Hair Trimmer’ for 30 euros. I wrote to complain about its quality on 16 July 2018 and was instructed by Anna Michelson (support@stuffvip.com) on the 17 July to return the item to ‘Mary - One Life Inc, Door 3 Summerville Homes, Hibbard Ave Ext. Bantayan, Dumaguete City, Philippines 6200’. I did this straight away, first class, at great expense. I have since written to Anna at support@stuffvip.com on 30/9/18, 20/10/18, 24/10/18, 8/11/18, 29/5/19 and 22/1/20) and never had a single response. I then used your online chat service to speak with Rachel Cruz on 28 January 2020, at which time she asked for screenshots of my original purchase, which I sent 28 Jan 2020 and again 3 April 2020.Still no refund. No response to any messages.
Do not use this company. The 24/7/365 help does not exist. I have phoned, left messages they never return the call, I emailed on the web site with absolutely no response. Disgraceful business. I returned my goods to the address given 5 weeks ago with a letter and still no refund. DONT USE THEM
I had the same experience. I returned my goods to the Philippines and I didn't receive a refund despite multiple calls and emails, most of which are ignored.
I ordered and received a product that was defective and have emailed and called the company several times. They have 24/7/365 customer support staff that has not responded to either emails or phone messages. I really feel that I was ripped off by this company.
I ordered and PayPal USD$73.00 for the Pro Gel Nail Kit and only received the 1 little tube of Pro Gel and nothing else.No receipt to email or PayPal describing items ordered. No response to their contact email which I sent twice.
