Also, they should not follow the instructions in the phishing email messages, and if they are in doubt or uncertain about an email message that they have received, they should contact American Express Customer Support for help verifying the email message authenticity.
The "American Express Avoid Temporary Suspension" Scam
From: Amex Support <firstname.lastname@example.org>
Sent: Thursday, September 05, 2019 11:02 AM
Subject: Avoid temporary suspension.
Due to recent system maintenance, all American Express® Card member are required to verify their personal information.
To verify your account, download the above attachment and follow the instructions.
Please Note: If your account is not verified now, it may result in a temporary suspension.
Thank you for being a Valuable Cardmember.
We look forward to serving you best.
American Express customers should always go directly to www.americanexpress.com and sign into their accounts, instead of clicking on link or opening an attachment in an email. Once they have signed, they will be notified of important updates or notifications.