While Zelle is unable to assist with getting your money back, it is important to us that users have the ability to report this experience. Zelle will report the information you provide to the recipient’s bank or credit union to help prevent anyone else from having the same experience.
It is important that you also report this to your bank or credit union, if you have not done so already. You may also report the user directly to the FBI Internet Crime Complaint Center at https://www.ic3.gov/.
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