Online Threat Alerts (OTA) - Alerting you to scams and frauds.

Relay Wire Scam - How to Protect Yourself
Relay Wire Scam - How to Protect Yourself

The Relay Wire scam is a deceptive business-to-business (B2B) fake invoice scheme where fraudsters send unsolicited bills—typically via fax machine—demanding payment for a "routine annual renewal" of "Professional Fax Infrastructure" services.

How the Relay Wire Scam Works

  • The Pitch: Businesses receive a formal-looking invoice ranging from roughly $389.00 to $498.85 for annual maintenance, searchable archive retention, or operational routing tied to their fax line.
  • The Impostor Profile: The documents often list a return address in Dallas, TX (75243), use domain emails like billing@relaywire.app or swray@relaywire.app, and intentionally omit or hide working phone numbers to prevent live verification.
  • The Trap: Unsuspecting accounts payable departments—assuming it is a routine utility or telecom fee—write a physical check and mail it, or request ACH instructions, paying for a service they never ordered or received.

Red Flags to Watch For

  • Unsolicited Bills: Receiving a renewal notice or invoice from a vendor your company has never contracted or done business with.
  • Vague Infrastructure Claims: Service titles like "Professional Fax Infrastructure" or "Verified Delivery Proof Generation" that do not match your actual telecom provider.
  • No Phone Support: Invoices that list only web forms or email addresses (@relaywire.app) instead of a verified corporate customer service line.
  • Check Remittance Focus: Instructions urging you to mail physical checks directly to a P.O. box or a suite address in Texas, referencing your fax number on the memo line.

If You Received an Invoice

  1. Do Not Pay: Alert your accounting and accounts payable teams immediately to flag and halt any payments to Relay Wire.
  2. Verify Providers: Check your actual telecommunications bills to confirm who provides your real fax or phone line services.
  3. Report the Fraud: File a complaint with the Better Business Bureau Scam Tracker or notify consumer protection agencies like the Federal Trade Commission to help track and shut down the operation.
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Comment sectionComments / Answers (1)

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by an anonymous user from: Collin County, Allen, Texas, United States

Company response submitted on behalf of Relay Wire (relaywire.app).

Relay Wire reports that company data was compromised and that, following an extortion attempt, third parties used it to conduct an unauthorized invoice campaign. The company states that recipients owe nothing on invoices from this unauthorized campaign and that no one paid. Relay Wire says this is a separate incident from the earlier clerical billing error described in its BBB response. This statement does not replace that historical explanation or establish that every reported invoice belongs to this incident. For verification of a specific invoice, please contact Kyle Roberts, Social Media Analyst, at kroberts-relaywire.app with its date and reference. Please do not post personal, account, or payment information publicly.

Please treat this as the company’s account, not an independently verified finding. The exact incident date range must be confirmed with Kyle before connecting individual historical invoices to it.

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