Relay Wire Scam - How to Protect Yourself

How the Relay Wire Scam Works

• The Pitch: Businesses receive a formal-looking invoice ranging from roughly $389.00 to $498.85 for annual maintenance, searchable archive retention, or operational routing tied to their fax line.
• The Impostor Profile: The documents often list a return address in Dallas, TX (75243), use domain emails like billing@relaywire.app or swray@relaywire.app, and intentionally omit or hide working phone numbers to prevent live verification.
• The Trap: Unsuspecting accounts payable departments—assuming it is a routine utility or telecom fee—write a physical check and mail it, or request ACH instructions, paying for a service they never ordered or received.

Red Flags to Watch For

• Unsolicited Bills: Receiving a renewal notice or invoice from a vendor your company has never contracted or done business with.
• Vague Infrastructure Claims: Service titles like "Professional Fax Infrastructure" or "Verified Delivery Proof Generation" that do not match your actual telecom provider.
• No Phone Support: Invoices that list only web forms or email addresses (@relaywire.app) instead of a verified corporate customer service line.
• Check Remittance Focus: Instructions urging you to mail physical checks directly to a P.O. box or a suite address in Texas, referencing your fax number on the memo line.

If You Received an Invoice

1. Do Not Pay: Alert your accounting and accounts payable teams immediately to flag and halt any payments to Relay Wire.
2. Verify Providers: Check your actual telecommunications bills to confirm who provides your real fax or phone line services.
3. Report the Fraud: File a complaint with the Better Business Bureau Scam Tracker or notify consumer protection agencies like the Federal Trade Commission to help track and shut down the operation.