Fedex Voicemail Scam - How to Protect Yourself

How the Scam Works

1. The Urgent Notification: You receive an unexpected call or a voicemail from someone claiming to be from the "FedEx Claims Desk" or a delivery driver. They often state that a package is on hold, an address needs to be confirmed, or you are owed a delivery refund.
2. The Hook: The voicemail asks you to call back a specific number or click a link provided in a text message to "resolve the issue".
3. The Trap: When you call back or interact with them, they manipulate you into downloading a third-party application (such as remote access apps), uploading pictures of your ID, or providing your debit/credit card details to process a small "holding fee" or "refund". Once they have this data, they drain funds from your account.

Key Red Flags to Watch Out For

• Demands for Money or Personal Data: Official companies like FedEx will never call, text, or email you out of the blue to demand unsolicited payments, account passwords, or sensitive personal information for a package in transit.
• Requests to Download Apps: Scammers frequently instruct victims to download remote desktop apps or money transfer apps to fix the delivery issue.
• 10-Digit Phone Numbers: Official automated notifications from major carriers usually arrive via verified short codes (5-digit numbers) rather than a random 10-digit cellphone number.
• High Urgency and Threats: If the caller threatens that your package will be destroyed, rejected, or that law enforcement will get involved unless you act immediately, it is a scam.

What to Do Next

• Do Not Reply: Do not call back the number left in the voicemail, and never click any links sent in accompanying text messages.
• Verify Independently: If you are actually expecting a package, navigate directly to the official FedEx Website through your browser to track its status manually.
• Report the Incident: Forward details of any suspicious text or email to abuse@fedex.com. If you have already suffered a financial loss, notify your bank immediately to freeze your accounts and report the fraud to your local law enforcement authorities.