Online Threat Alerts (OTA) - Alerting you to scams and frauds.

PayPal Resolution Center Scam Phone Number from Facebookmail.com
PayPal Resolution Center Scam Phone Number from Facebookmail.com

Cybercriminals are spoofing the official Facebook notification domain facebookmail.com and using it to bypass spam filters and trick recipients into calling a fraudulent PayPal customer service support telephone number. Do not call the phone number and do not provide any personal information.

A Sample of the Scam

Geek Squad Order

Confirmed:INV#443047

Amount:$399.99

Tuesday, October 6, 2026 at 11:00 CDT

Bill has paid $399.99 for a subscription using your Pay_Pal account from an unknown seller IP. If you do not recognize this purchase, please contact the Resolution Center at 18102965418 to dispute.

How the Scam Works

  1. The Bait: You receive a message or an email stating there is an urgent security issue, a locked account, or a major unauthorized charge on your PayPal account.
  2. The Spoofed Sender: The message attempts to look official by leveraging facebookmail.com or mimicking trusted headers to look like a legitimate notification.
  3. The Trap: The text directs you to "resolve" the issue immediately by calling a specific "PayPal Resolution Center" phone number listed in the message.
  4. The End Goal: If you call that number, you will reach a fake call center. The scammers will try to steal your bank credentials, empty your account, or trick you into installing remote-access software on your device.

Warning Signs This is a Fake

  • The Domain Mismatch: PayPal will never contact you regarding account issues or customer service using a Facebook domain (facebookmail.com).
  • The Phone Number: Scammers insert fake support numbers directly into notes, text messages, or email bodies. Genuine emergency notifications from PayPal will guide you to log in securely, rather than urging you to call a random number.
  • Artificial Urgency: Phrases like "Your account will be permanently suspended" or "Call within 24 hours" are psychological tactics designed to make you panic and bypass logic.

What You Should Do

  • Do NOT call the number provided in that message.
  • Check your actual account: Open a brand new browser tab, manually type in PayPal's official website, log in, and check your official Resolution Center dashboard. If there is a real issue, a notification will appear there.
  • Report the Phishing: Take a screenshot or copy the email headers. Forward the fraudulent email or message to phishing@paypal.com so their security teams can take it down.
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