Online Threat Alerts (OTA) - Alerting you to scams and frauds.

Webroot Scam Emails, Calls and Popups - How to Protect Yourself
Webroot Scam Emails, Calls and Popups - How to Protect Yourself

Webroot scams typically involve phishing emails, fake renewal invoices, or fraudulent pop-up alerts claiming your computer is infected to steal money or personal information. Scammers often impersonate tech support to gain remote access to devices. Legitimate security companies, including Webroot, do not make unsolicited tech support calls or request payment via gift cards.

Common Scam Tactics

  • Fake Invoices/Renewals: Emails claiming you owe hundreds of dollars for a subscription renewal you never authorized.
  • Phishing & Fraudulent Emails: Emails often using the Webroot logo to appear legitimate, directing users to call fake support numbers to "fix" a non-existent issue.
  • Browser Pop-up Alerts: Fake, alarming, and loud pop-ups warning that your device is infected, urging you to call a number for help.
  • Remote Access Scams: Scammers convince victims to install software, allowing them to take control of the computer.

Protect Yourself

  • Never trust unsolicited calls: Hang up immediately if someone calls claiming to be Webroot support.
  • Check sender address: Official emails come from webroot.com or openDNS.com. Phishing emails often come from unrelated addresses.
  • Do not call support numbers in emails: Only use official, verified support contact information from the official Webroot website.
  • Ignore pop-ups: Close your browser or restart your computer to remove fake virus alerts.
  • Verify subscriptions: Check your account directly on the Webroot website rather than clicking links in emails.

If you believe you are a victim, contact your bank immediately, report the incident to authorities, and change your passwords.

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