PNC Fraud Department Scam - How to Protect Yourself

Online Threat Alerts (OTA) - Alerting you to scams and frauds.

PNC Fraud Department Scam - How to Protect Yourself

PNC Bank fraud department scams involve criminals texting, emailing, or calling customers while impersonating bank employees to steal personal data, such as usernames, passwords, and Social Security numbers. These scams often claim "unauthorized activity" on an account and instruct victims to click malicious links or call a fraudulent number.

PNC Fraud Contacts & Procedures

General Fraud/Identity Theft: 1-888-762-2265.
Lost/Stolen Debit/Credit Card: 1-800-558-8472.
Business/Treasury Management Fraud: 1-800-669-1518 (Option 1).
Security Alerts (Short Codes): PNC uses 76200 and 32858 for security/one-time passcodes, and 94387 or 76205 for fraud prevention.
What PNC Will Never Do: PNC will never call, text, or email you asking for your PIN, password, or one-time passcode.

Steps to Take if Fraud Occurs

Contact PNC Immediately: The sooner you report, the better the chances of recovering funds.
Use Digital Tools: Freeze your card instantly in the PNC mobile app or online.
Report Identity Theft: Visit IdentityTheft.gov and notify the Federal Trade Commission.
Review Accounts: Regularly monitor your transactions in online banking to catch unauthorized activity early.

To report fraud to PNC Bank, immediately call 1-888-PNC-BANK (1-888-762-2265), available Mon-Fri 8 a.m. - 9 p.m. ET and weekends 8 a.m. - 5 p.m. ET. For lost/stolen cards, call 1-800-558-8472 immediately. Use the PNC Mobile app, online banking, or visit a branch to freeze cards and report suspicious activity.

Remember, if you receive a suspicious message, do not use the contact info provided. Instead, call the number on the back of your debit/credit card or visit the official PNC website