USAA - Account on Hold - Response Required Phishing Scam

USAA - Account on Hold - Response Required Phishing Scam

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The USAA email message below: "USAA : Account on Hold: Response Required," was not sent by USAA and is a phishing scam created by cyber-criminals to trick USSA customers into entering their user names and passwords on a fake USAA website, in an attempt to steal their potential victims' account credentials. So, do click on the link or follow the instructions in the email message.

The Phishing USAA Email Message

From: "USAA" <USAA.Web.Service>
Date: 02/06/2014 02:18 PM
Subject: USAA : Account on Hold: Response Required

To ensure delivery to your inbox, please add to your address book.

Dear Customer,
Our records show that on 02/05/14, at 11:54 PM CT you accessed and established or updated the following information:

Account Locked

Action is necessary unless this activity occurred without your knowledge or permission.
Please click here to unlock your account access.

Safeguarding your information is a priority for USAA. That's why we offer our members different levels of security to access accounts on or Log on to to choose the level that gives you the most peace of mind.

We value your business and the opportunity to serve all your financial needs.

Thank you,

The link in this email message will take you to the following phishing or fake USAA website:

This website was designed to look exactly like the USAA website, to trick potential victims of this phishing scam into entering their USAA banking sign-in or login information on it, thinking that they are on the legitimate USAA website located at If you enter your banking credentials on this bogus website, it will be sent to the scammers behind this website. With your banking credentials, these cybercriminals will be able to gain access to your USAA account.

If you were tricked into entering your USAA credentials on the fake website, please change your USAA password now. And, if you are unable to sign into your account, please contact USAA immediately.

This USAA phishing scam is similar to "Upgrade Your USAA Account”.

Note: Some of the names, addresses, email addresses, telephone numbers or other information in samples on this website may have been impersonated or spoofed.

Please share what you know or ask a question about this article by leaving a comment below. Check the comment section below for additional information, if there is any. Remember to forward suspicious, malicious, or phishing email messages to us at the following email address: And, report missing persons, scams, untrustworthy, or fraudulent websites to us. Tell us why you consider the websites untrustworthy or fraudulent. Also, to quickly find answers to your questions, use our search engine.

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Comments, Questions, Answers, or Reviews
(Total: 1)

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  • February 19, 2014 at 5:32 PM by an anonymous user from San Diego, California, United States

    I don't even have an account with this company, so I am not sure why I got this email saying my account had been locked. So my questions is, are the scammers just sending this to random people and hope they have an account with you?


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USAA - Account on Hold - Response Required Phishing Scam