Netflix users who have received email messages like the one below, which ask them to validate their payment information or accounts, are asked to delete them and not follow the instructions in them. This is because the email messages, which claim there is a problem with their membership, are phishing scams sent by cybercriminal to steal their Netflix account credentials (usernames and passwords). Once the cybercriminals have stolen their victims’ account credentials, they will gain access to their accounts, hijack and use them fraudulently.
A Sample of the "Netflix Problem with Your Membership" Phishing Email
From: Support Netflix [no-reply@sms.mail.outlook.uk]
Sent: 08 November 2016 13:59
Subject: Problem with your membership
We recently failed to validate your payment information, we hold on record for your account, therefore we need to ask you to complete a brief validation process in order to verify your billing and payment details.
Click here to verify your account<http://www.le-champ .net/blog/htaccess/netflix/>
Failure to complete the validation process will result in a suspension of your netflix membership.
We take every step needed to automatically validate our users, unfortunately in this case we were unable to verify your details.
The process will only take a couple of minutes and will allow us to maintain our high standard of account security.
Netflix Support Team
This message was mailed automatically by Netflix during routine security checks. We are not completely satisfied with your account information and required you to update your account to continue using our services uninterrupted.
Netflix users should never click on a link to sign into their online accounts. They should always go directly to https://www.netflix.com/ and sign into their accounts from there. Once they have signed in, they will be notified of changes, verifications or updates that need to be done to their accounts.
Netflix users who have already been tricked by the phishing email messages should change their passwords and contact Netflix immediately for help.