Online Threat Alerts (OTA) - Alerting you to scams and frauds.
Scamming - Fraud
USAA customers are asked to delete and not follow the instructions in email messages that claim that their online banking accounts have been locked. The email messages (see a sample below) are phishing scams that are being sent by cybercriminals to frighten their potential victims into clicking on a link within the same email messages, which go to phishing websites that steal USAA account credentials (usernames and passwords).
USAA cutomers who have already been tricked by the phishing email messages are asked to change their passwords and contact USAA immediately, before their money is stolen, online accounts hijacked and used fraudulently by cybercriminals.
From: USAA downey.189@osu.eduSent: Sunday, October 23, 2016 5:46 AMSubject: Verification!Our Valued Customer,Your online banking account has been locked due to several unsuccessful attempts to access your account.Click here to unlock and regain access to your accountThank you for using our service.Head of Customer Communications.USAA.
From: USAA downey.189@osu.eduSent: Sunday, October 23, 2016 5:46 AMSubject: Verification!
Our Valued Customer,
Your online banking account has been locked due to several unsuccessful attempts to access your account.
Click here to unlock and regain access to your account
Thank you for using our service.Head of Customer Communications.USAA.
USAA users should never click on a link to sign into their online accounts. They should always go directly to https://www.usaa.com/ and sign into their accounts from there. Once they have signed in, they will be notified of changes, verifications or updates that need to be done to their accounts.
3
Got this text message: "1376 Account Locked"
Here is another scam:"From: "USAA" To: "You" Sent: Wednesday, May 3, 2017 12:00:15 PMSubject: Final Warning : Your Account has been Locked"
Received via email:"I received this email scam twice today. Deleted first. Am forwarding second to you before I delete it.-- Forwarded message --From: USAA - Customer Help no-reply-vcita.comDate: Mon, Mar 27, 2017 at 7:35 PMSubject: New document shared by USAA - Customer HelpUSAA - Customer Help Dear Valued Customer, A new file was shared with you by USAA - Customer Help. Your USAA Account is LOCKED Size 13.7 KB Description Your USAA Account is LOCKED. This was after you logged in from an unfamiliar device. To get unlocked, we would need to verify your identity here: hxxp://USAA-banking-account-usaahelp.ning .com/?pk_campaign=USAA-Help View Document Send Message"
