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"USAA Online Banking Account has been Locked" Phishing Email Messages

USAA customers are asked to delete and not follow the instructions in email messages that claim that their online banking accounts have been locked. The email messages (see a sample below) are phishing scams that are being sent by cybercriminals to frighten their potential victims into clicking on a link within the same email messages, which go to phishing websites that steal USAA account credentials (usernames and passwords).

USAA Online Banking Account has been Locked Phishing Email Messages

USAA cutomers who have already been tricked by the phishing email messages are asked to change their passwords and contact USAA immediately, before their money is stolen, online accounts hijacked and used fraudulently by cybercriminals.

A Sample of the USAA Phishing Email

From: USAA
Sent: Sunday, October 23, 2016 5:46 AM
Subject: Verification!

Our Valued Customer,

Your online banking account has been locked due to several unsuccessful attempts to access your account.

Click here to unlock and regain access to your account

Thank you for using our service.
Head of Customer Communications.

USAA users should never click on a link to sign into their online accounts. They should always go directly to and sign into their accounts from there. Once they have signed in, they will be notified of changes, verifications or updates that need to be done to their accounts.

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Note: Some of the information in samples on this website may have been impersonated or spoofed.
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Comments, Questions, Answers, or Reviews

Comments (Total: 3)

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  • February 2, 2020 at 12:28 PM by an anonymous user from: New Orleans, Louisiana, United States

    Got this text message: "1376 Account Locked"

  • May 3, 2017 at 5:43 PM by info

    Here is another scam:

    "From: "USAA" <>

    To: "You" <>

    Sent: Wednesday, May 3, 2017 12:00:15 PM

    Subject: Final Warning : Your Account has been Locked"

  • March 31, 2017 at 3:32 PM by info

    Received via email:

    "I received this email scam twice today. Deleted first. Am forwarding second to you before I delete it.

    - Forwarded message -

    From: USAA - Customer Help

    Date: Mon, Mar 27, 2017 at 7:35 PM

    Subject: New document shared by USAA - Customer Help

    USAA - Customer Help

    Dear Valued Customer,

    A new file was shared with you by USAA - Customer Help.

    Your USAA Account is LOCKED


    13.7 KB


    Your USAA Account is LOCKED. This was after you logged in from an unfamiliar device. To get unlocked, we would need to verify your identity here: hxxp://USAA-banking-account-usaahelp.ning .com/?pk_campaign=USAA-Help

    View Document

    Send Message"

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"USAA Online Banking Account has been Locked" Phishing Email Messages