The "Capital One Account Temporary Suspended" email below is a scam. Therefore, Capital One customers who have received email or SMS text message verification alerts like the one below which claim that their accounts have been temporarily suspended should delete them, and the instructions in them should not be followed. This is because the messages, like the one below, are being sent by cybercriminals to frighten and trick potential victims into clicking on the links in them, which go to phishing websites that steal online account credentials.
The "Capital One Account Temporary Suspended" Phishing Scam
From: "Capital One" <sara.stone@raveis.com>
Date: October 6, 2017 at 2:48:22 PM EDT
Subject: Capital One Secure Message
Reply-To: noreply@onlinecapitalone.com
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Visit Capital One Sign In
Account temporary suspended
Dear Capital One Customer,
Your Capital One Internet Banking account has been temporary suspended.
We require you to Unlock your account Unlock Access.
Sincerely,
Capital One Security Department
www.capitalone.com
Capital One customers who have received messages claiming that they need to do some activity on their accounts, such always go directly to https://www.capitalone.com/ and sign into their accounts. Once they have signed in, they will be notified of security updates, notifications and other important notifications, if there are any. So, there is no need to click on a link in an email message, which may go to phishing or malicious website.
Also, Capital One customers who have already been tricked by the phishing messages, are asked to change their passwords and contact Capital One immediately, before their accounts are hijacked and used fraudulently by cybercriminals.